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Duty Terminal Manager

11/27/2025

Oversee operations across Changi Airport terminals and road systems to ensure optimal functioning and exceptional passenger experience. Respond to passenger needs, manage real-time incidents, and deploy resources to address exigencies.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

No

About The Company
Changi Airport Group (CAG) is the manager of Singapore Changi Airport, a leading air hub in Asia and one of the world’s most awarded airports. As airport manager, CAG performs the key functions of airport operations, air hub development, retail and commercial activities, infrastructure development and airport emergency services. CAG also manages Seletar Airport, and through its subsidiary, Changi Airports International, it takes Changi’s presence beyond Singapore’s shores through consultancy projects and investments in foreign airports. Employing more than 2,000 staff across its diverse business functions, CAG was named the ‘Most Attractive Employer’ by Randstad in 2016, 2018 and 2025.
About the Role

You will be part of a team that oversees the operations across Changi Airport terminals and road systems, with the aim of ensuring that the Airport operates at its optimal state and achieves consistent delivery of exceptional experience to the passengers. In a dynamic and challenging environment, you will be expected to respond to passengers’ needs, perform touchpoint engagement, manage real time incidents and crisis. You will also be required to perform situational assessments and put in place mitigating measures and/or deploy resources to overcome real time exigencies. You will need to be adaptable to changes in a constantly evolving operational terrain, have the ability to think on your feet effectively and possess high energy levels.

 

Requirements:

  • Diploma or Degree in Aviation, Aerospace, Hospitality or equivalent professional qualification.
  • Relevant working experience will be advantageous
  • Self-motivated with good written and verbal communication skills.
  • Strong people management skills
  • Required to perform shift duties
Key Skills
AviationAerospaceHospitalityCommunication SkillsPeople ManagementIncident ManagementCrisis ManagementSituational AssessmentAdaptabilityProblem SolvingTeamworkCustomer EngagementOperational OversightResource DeploymentDynamic EnvironmentHigh Energy
Categories
Management & LeadershipHospitalityTransportation
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