Business Transformation Specialist

Documenting and Analyzing Business Processes: Document and analyze current business processes and workflows. Facilitating Envisioning Workshops: Facilitate workshops and provide detailed input into project plans. Conduct gap analysis to identify opportunities for process improvement and redesigned workflows. Collaborate with internal teams to create solutions and documentation that highlight the value of M365 Copilot. Leverage knowledge of partners, open-source solutions, and competitors of M365 Copilot. Deliver core competitive knowledge back to engineering teams to enhance M365 Copilot capabilities and develop compete strategies. Work closely with the FastTrack delivery team to ensure solution feasibility, scalability, and alignment with the client's existing architecture and technology stack. Identify potential technical risks and challenges, collaborating with internal experts to propose mitigations and solutions. Leverage Partner Ecosystem: Act as the liaison between the partner and team, facilitating partner resources and processes. Identify M365 Copilot skills and resource gaps, providing feedback to internal teams. Deliver Results in an Environment of Ambiguity: Navigate and deliver results in a dynamic and evolving environment. Embody Our Culture and Values: Uphold and promote our organizational culture and values. Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Engineering or related field AND 6+ years of technical consulting, Information Technology (IT) administration, support, project management, customer success management, IT customer-facing experience OR equivalent experience Consulting and Business Process Skills: Proven ability to engage clients, understand their needs, and translate them into innovative technical solutions. Skilled in documenting and analyzing current business processes and workflows to drive key business outcomes. Analytical and Data-Driven Decision Making: Strong capability to create compelling business cases that demonstrate ROI and strategic value, with experience in product-led growth, experimentation, and data-informed strategies. Communication and Storytelling: Ability to clearly convey complex technical details to leadership and decision-makers, while effectively communicating value through storytelling and historical context. Influence and Relationship Management: Skilled at garnering support for initiatives by inspiring trust and confidence, and driving change in highly matrixed environments through strong collaboration. Strategic Thinking and Challenger Mindset: Demonstrated critical thinking and intellectual curiosity, with the ability to teach, tailor, and take control of the technical sales process to challenge conventional thinking. Japanese Language: fluent in reading, writing, and speaking English: confident in reading and writing; moderate spoken English skills