Customer Lifecycle Operations Program Manager

Vendor Management: Program Strategy Execution: Ensure the highest standard of delivery and execution of the program strategy via the global vendor ecosystem. Performance Management: Manage outsourced global vendor performance and KPI attainment, tracking vendor performance at both local and global levels. Performance Verification: Verify the monthly performance results of the vendors. Financial Management: Own financial management and tracking of budgets and spend for the program, ensuring an accurate and compliant invoicing process. Headcount Management: Manage supplier headcount, maintaining full program coverage at all times to meet business outcomes. Performance and Compliance Objectives: Ensure all program performance and compliance objectives are met. Policy Adherence: Manage supplier headcount ensuring 100% compliance with outsourced policy. Bachelor's degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, change management and process improvement 2+ years experience working in a matrixed, global organization. Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience. Experience in Sales Operations, Business Operations or a similar industry. Demonstrated leadership skills in diverse and highly complex environments. Experience communicating and influencing with executive level stakeholders. Compliance knowledge and experience, particularly in managed outsourced contract environments. Experience in Continuous Improvement (CI) and AI to improve or automate manual processes.