IT Analyst

Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services. Textron is known around the world for its powerful brands such as Bell, Cessna, Beechcraft, Hawker, Jacobsen, Kautex, Lycoming, E-Z-GO, Arctic Cat, Textron Systems, and TRU Simulation + Training. For more information, visit: www.textron.com   

Textron India Private Limited in Bangalore was incorporated in 2004 under the Companies Act, 1956, to better serve customers of Textron Inc. (NYSE: TXT) around the world. This is a global resource that provides engineering and technological solutions for many Textron business units. We provide engineering and design services including but not limited to drafting, computer aided design, computer aided engineering, solid modeling, finite element analysis, sourcing, business development, marketing and other related activities and services in relation to the above sectors. For more details please visit www.textron.in

Position Summary

The Network IT Analysis role for Textron Network Operations (24x7 Support) is to ensure the day-to-day network operations stability and integrity of Network Services which includes data, WAN, SD-WAN, LAN, video, Network related automation and wireless network services. This is achieved by using support tools and understanding the network Services monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion and provide lower-level Network Engineering training.

Strategy & Planning

·        24x7 Network Operation hours support.

·        Rotational On-Call

·        Work and complete operational tickets for moves, adds, and changes in support of operational network services.

·        Be the SPOC (single point of contact) for Incidents (INC) tickets in support of network services.

·        Ability to work within ServiceNow.

·        Maintain documentation as it relates to network configuration, network mapping, processes, and service records.

·        Support and Maintain Monitoring tools/ applications (SolarWinds, Splunk Dashboards, etc.)

·        Maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery.

·        Work with a Manage Service Provider (MSP) in supporting, designing, troubleshooting, and other required services support activities.

·        Understanding Network Solutions that include but not limited to SD WAN, SIP, LAN, ACI, MPLS, WiFi, 5G, Spine-leaf, and other network service solutions.

Operational Management

·        Configure networks to ensure their smooth and reliable operation for fulfilling company objectives and processes.

·        Be the Technical point of contact for working with MSP in support of Enterprise solutions.

·        Monitor network performance and troubleshooting problem areas as needed.

·        Oversee installation, configuration, maintenance, and troubleshooting hardware, and software.

·        Monitor and test network performance.

·        Participate in managing and maintaining network security solutions.

Technical Competencies

Knowledge & Experience

1.      Networking Fundamentals

·        TCP/IP, DNS, DHCP, NAT

·        IPv4/IPv6 addressing and subnetting

·        OSI and TCP/IP models

2.      Routing & Switching

·        Static and dynamic routing (OSPF, BGP, EIGRP)

·        VLANs, STP, EtherChannel

·        Layer 2/3 switching

3.      Network Security

·        Firewalls (e.g., Palo Alto, Cisco ASA)

·        VPNs (IPSec, SSL)

·        NAC (Network Access Control)

·        IDS/IPS systems

·        Zero Trust Architecture

4.      Wireless Technologies

·        WLAN design and deployment

·        Wi-Fi standards (802.11a/b/g/n/ac/ax)

·        Wireless security protocols

5.      Cloud Networking

·        AWS, Azure, Google Cloud networking

·        VPCs, subnets, peering, transit gateways

·        Hybrid cloud connectivity (VPN, Direct Connect, ExpressRoute)

6.      Network Automation & Scripting

·        Python, Ansible, Terraform

·        REST APIs, Netmiko, NAPALM

·        SDN (Software Defined Networking)

7.      Monitoring & Troubleshooting

·        SNMP, NetFlow, Syslog

·        Tools: Wireshark, SolarWinds, PRTG, Nagios

·        Performance tuning and diagnostics

8.      Virtualization & Containers

·        VMware NSX, Hyper-V networking

·        Docker networking

·        Kubernetes networking (CNI plugins)

9.      VoIP & Collaboration

·        SIP, RTP, QoS

·        Cisco Unified Communications

·        Microsoft Teams/Zoom integration

10.   Compliance & Standards

·        PCI-DSS, HIPAA, ISO 27001

·        ITIL, NIST, CIS benchmarks.

Qualifications

·        The IT Analysis will have a bachelor’s degree in computer science/ information technology with 3 - 5 years of related work experience,

·        Certifications (Recommended)

Ø  Cisco: CCNA, CCNP, CCIE

Ø  CompTIA: Network+, Security+

Ø  Juniper: JNCIA, JNCIP

Ø  AWS/Azure/GCP Networking certs

Ø  Certified Network Defender (CND)

·        Project Experience

Ø  Network design and implementation

Ø  Migration to cloud or hybrid environments

Ø  Disaster recovery and high availability

Ø  SD-WAN deployment

Ø  Automation of network tasks

·        Soft Skills

Ø  Documentation and reporting

Ø  Desire to learn/ find the right resolution

Ø  Collaboration with cross-functional teams

Ø  Incident response and escalation

Ø  Continuous learning mindset

Ø  Network Automation & Scripting