Customer Service Associate Sports UK

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

At Entain, our Customer Service team is the backbone of our success. With a deep understanding of the industry, our people are uniquely positioned to understand our customers' needs, their experiences and how we can continuously improve to exceed their expectations. 

As part of our team, you’ll have access to the tools and knowledge needed to make a real impact. Not only will you be adding value to our customer interactions, but you'll also gain exposure to different teams across the company to fuel your own personal growth.  

Role Purpose: 

Reporting to the Customer Service Manager you will part of the Customer Service Team who provide the best possible customer support and be the go-to expert for our Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple channels, including live chat, email and phone.  

Key responsibilities 

• Provide award winning service across all channels such as chat, email and phone ensuring that each interaction leaves a lasting positive impression 

• Provide first time resolution to customers and relay outcomes of investigations and escalate issues that affect the customer  

• Maintain a quality and assurance score that meets or exceeds department KPIs such as satisfaction scores and waiting times 

• Learn about our products, services and promotions to successfully understand every customer’s needs including marketing initiatives and customer support functions and processes 

• Collaborate with teams across Entain to collectively enhance the overall customer experience  

Qualifications and Educational Requirements 

A High School Diploma or equivalent  

Specialist Skills and Experience Required 

• Fluent written and spoken English  

• A flexible approach to work schedules and shift patterns 

• A customer-focussed mindset, with the ability to work independently and as part of a team 

Nice to have  

Previous experience in a contact centre or customer service environment is desirable 

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.