Head of Product - Platform

<h2>About ROLLER</h2> <p>ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.</p> <p>But here's the best part: our team. We're a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.</p> <p>We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER!</p> <p>&nbsp;</p> <h2>About the Role</h2> <p>We’re looking for a Head of Product to lead our Platform tribe—the foundation that every product at ROLLER depends on. This is a highly impactful role that blends platform strategy, AI product leadership, engineering velocity, and GM-level ownership.</p> <p>You’ll be responsible for the architecture, reliability, performance, and evolution of ROLLER’s core platform capabilities (APIs, authentication, logging/observability, performance, payments infrastructure, automations) while also driving our strategy for production-grade AI systems.</p> <p>This means going beyond high-level AI concepts. You’ll be accountable for the safe, reliable, measurable deployment of AI in production: data pipelines, model selection (RAG vs fine-tune), eval frameworks, guardrails, monitoring, incident response, and post-launch learning.</p> <p>You’ll act as a GM for this portfolio, owning both financial outcomes and customer success metrics, ensuring the platform accelerates engineering teams, scales with our growth, and enables innovation across the company.</p> <p>You’ll work closely with Engineering, Design, Data, SRE, PMM, and GTM teams to ensure ROLLER’s platform is robust, developer-friendly, and strategically differentiated.</p> <p>&nbsp;</p> <h2>What You'll Do</h2> <p><strong>GM-Level Leadership</strong></p> <ul> <li>Own the commercial, operational, and customer outcomes for the Platform &amp; AI portfolio.</li> <li>Make strategic investment decisions across reliability, performance, AI innovation, technical debt, and internal tooling.</li> <li>Shape platform-powered value propositions with Marketing and GTM, including pricing and packaging where relevant.</li> <li>Drive cross-functional alignment on launches, partner integration strategy, and internal enablement.</li> <li>Manage PMs and provide dotted-line leadership for UX, Tech Leads, Data Analysts, SRE, and LXD teams.<br><br></li> </ul> <p><strong>AI &amp; Platform Vision</strong></p> <ul> <li>Define a multi-year Platform &amp; AI vision, ensuring the foundations are scalable, performant, secure, observable, and easy for teams to build on.</li> <li>Lead ROLLER’s AI product strategy, from model selection to guardrails, monitoring, evals, and safe rollout practices.</li> <li>Tie AI investments directly to measurable customer problems and KPIs, not novelty or hype.</li> <li>Balance innovation, cost efficiency, and operational excellence.<br><br></li> </ul> <p><strong>Stakeholder Collaboration</strong></p> <ul> <li>Act as the central point of alignment for platform and AI initiatives.</li> <li>Partner closely with Engineering to develop high-leverage platform abstractions, guardrails, and infrastructure improvements.</li> <li>Work across GTM, CS, Sales, and Marketing to ensure platform and AI capabilities are understood, positioned, and supported.</li> <li>Maintain a tight feedback loop with internal “customer” teams to understand friction points and prioritise the highest-leverage improvements.<br><br></li> </ul> <p><strong>Execution &amp; Delivery</strong></p> <ul> <li>Partner with Engineering to deliver robust, observable, reliable, and performant platform capabilities.</li> <li>Drive the safe rollout of AI systems: canaries, evals, fallbacks, regression tests, and incident runbooks.</li> <li>Champion experimentation, measurement, and data-led decision-making.</li> <li>Improve engineering velocity through platform capabilities, tooling, CI/CD improvements, abstractions, and paved paths.</li> <li>Maintain pace and urgency without compromising reliability or customer trust.<br><br></li> </ul> <p><strong>Customer &amp; Market Insight</strong></p> <ul> <li>Be the voice of the internal and external customer for the platform.</li> <li>Understand emerging AI technologies, platform patterns, and developer experience best practices, and translate them into strategic advantage.</li> <li>Use qualitative and quantitative insights to evolve platform and AI capabilities to meet customer needs and keep ROLLER ahead of competitors.</li> </ul> <p>&nbsp;</p> <h2>About You</h2> <ul> <li>You’ve shipped AI/ML systems into production—including model selection, data pipelines, evals, guardrails, monitoring, and incident response.</li> <li>You bring strong platform product expertise, with experience across APIs, authentication, logging/observability, performance, reliability, and developer experience.</li> <li>You have a track record of improving engineering velocity through data, tooling, CI/CD, and platform abstractions.</li> <li>You’re an experienced people leader, able to coach PMs and align cross-functional teams in high-growth SaaS environments.</li> <li>You combine technical fluency with sharp commercial judgement and a strong bias for fast, safe, high-quality execution.</li> </ul> <p>&nbsp;</p> <h2>Perks!</h2> <p style="padding-left: 40px;">🚀 You'll get to work on a category-leading product that customers love in a fun, high-growth industry! Check our <a href="https://www.capterra.com/p/164715/ROLLER/reviews/" target="_blank">Capterra</a> and <a href="https://www.g2.com/products/roller-software/reviews#reviews" target="_blank">G2</a> reviews.</p> <p style="padding-left: 40px;">🏝️ 4 ROLLER Recharge days per year (When we hit our goals each quarter, we take a well-earned day off together to relax, recharge, and celebrate our wins).</p> <p style="padding-left: 40px;">🎉 Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising &amp; cause-related campaigns...you name it. We're willing to make it happen!</p> <p style="padding-left: 40px;">💙 Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.</p> <p style="padding-left: 40px;">🍼 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.</p> <p style="padding-left: 40px;">💡 Work with a driven, fun, and switched-on team that likes to raise the bar in all we do!</p> <p style="padding-left: 40px;">📚 Individual learning &amp; development budget plus genuine career growth opportunities as we continue to expand!</p> <p>&nbsp;</p> <h2>What You Can Expect</h2> <ol> <li><strong>Initial call with our Talent Acquisition Manager</strong><br>You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.</li> <li><strong>Interview with the Chief Product &amp; Tech Officer (CPTO)</strong><br>You'll get to meet with the CPTO to learn more about the role &amp; ROLLER whilst also talking through your experience in more detail.</li> <li><strong>Collaboration Session</strong><br>You'll be invited to our office to present to the team and highlight your approach to product management, how you think about solving customer problems, working with cross-functional teams, and driving outcomes. It's a great chance for you to share your style, what motivates you and the impact you can make!</li> <li><strong>Loop Interviews</strong><br>This is a chance to meet the team you'll be working closely with. You can hear all about what they're working on, ask questions, and also share a bit about your experience and how you like to work.</li> <li><strong>Offer</strong><br>If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join!</li> </ol>