Guest Service Agent

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

We’re seeking friendly and professional Guest Service Agents to join our team on a part-time basis at Oaks Sydney Goldsbrough Suites. This role is perfect for someone who enjoys working in a dynamic hospitality environment and delivering exceptional experiences to our guests.

Key responsibilities:

• Greet guests and manage check-in and check-out procedures
• Respond to guest enquiries and provide information about the property and local area
• Handle reservations, payments, and administrative tasks accurately
• Maintain a welcoming and professional front office environment
• Work collaboratively with the team to ensure smooth day-to-day operations

What we’re looking for:

• Previous experience in front office or customer service (hospitality preferred)
• Excellent communication and interpersonal skills
• Professional and guest-focused approach
• Ability to work a flexible part-time roster, including weekends and public holidays
• Strong organisational skills and attention to detail

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.​​​