Customer Engineer

Install, maintain, and upgrade customer equipment Apply troubleshooting and problem-solving skills, as well as company diagnostic tools and documentation, to solve complex equipment issues Follow and generate documented procedures and published task plans Communicate with customers and internal business units, lead projects as necessary Functional knowledge and certification on multiple toolsets Train and mentor junior Field Service Engineers [Customer Engineers] Fulfill additional duties, as assigned Completion of an Associate degree or comparable military technical training and field service experience 10-15 years of work experience in semiconductor industry or other equipment support industry C5 Board Certification Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics Strong knowledge of hand tools and their appropriate usage, including digital multimeters Advanced knowledge of wafer processing parameters Project management skills and ability to lead key customer and internal product meetings Effective written and verbal communication skills Basic knowledge of Microsoft Excel, Word, and PowerPoint Possession of a valid driver's license and the ability to obtain a passport, if travel is required. Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols Bachelor's Degree This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.