Call Center Representative - Full Time

11/28/2025

Interact with members and process their requests and transactions. Research and resolve member problems while promoting Credit Union products and services.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

Genisys Credit Union is a not-for-profit, member-owned financial institution that has been committed to helping its members financially since 1936. Based out of Auburn Hills, Genisys is one of the largest credit unions in Michigan and one of the strongest in the country with over $2.3 billion in assets. We consistently receive the highest ratings for safety and soundness and are focused on providing our more than 217,000 members nationwide with convenience and quality service through 32 branch locations, nearly 5,000 shared branches and 30,000 surcharge-free ATMs. We sponsor over 400 community events a year and provide over 4,000 hours of hands-on volunteer support. We are glad to be part of your community, and we truly believe that Genisys is “where you come first.” Membership is open to anyone who lives, works, worships, attends school or owns a business in the entire state of Michigan; Minnesota - Counties of: Dakota, Ramsey, Anoka, Hennepin, Scott & Washington; or in Pennsylvania - Montgomery County. You can also become a member by being an immediate family member of a Genisys member or by being employed by one of our 450 affiliated select employee groups. Federally Insured by the NCUA

About the Role

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Call Center Representative position at our Home Office in Auburn Hills, MI. This position has the opportunity to earn incentive pay. This position is also eligible for a hybrid schedule after training is complete.

Position Purpose:

Interact with members and process member requests and transactions. Offer Credit Union products and services whenever appropriate. Research and resolve member problems. Proactively seek out new process improvements for the department. Maintain/monitor phones, chat, email and social media.

Job Duties (include but not limited to):

Interact with members via phone, e-mail, chat and other media as appropriate.
Answer member questions concerning their accounts and Credit Union services.
Promote the sale of Credit Union products and services.
Provide members with information necessary to make informed decisions regarding their financial transactions.
Process a variety of member transactions such as check orders, balance information, fee disputes, etc.

Qualifications

High school graduate or equivalent
Up to two years of customer service experience; sales/retail sales experience preferred

Skills/Abilities:

Strong typing abilities.
Good verbal public relations skills.
Communicate verbally and in writing.
Able to operate calculator, word processor, and related computer applications.
Well organized.
Strong commitment to cross selling and over coming objections when cross selling applicable products and services.
Maintain confidentiality of member data.

Benefits

Paid Time Off
Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available
Tuition Reimbursement Program
Holiday pay at 8 hours per observed holiday
Free Financial Planning Assistance
401k up to 3% match and 5% Profit Share

Don’t meet every single requirement listed here? That’s okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this position but your qualifications or past experiences don’t align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have!

EOE M/F/Disability/Veteran

Key Skills

Customer ServiceSalesCommunicationTypingPublic RelationsOrganizationConfidentialityProblem SolvingProcess ImprovementFinancial TransactionsCross SellingEmail CommunicationChat SupportSocial Media InteractionPhone SupportMember Interaction