Partner Success Representative - Iberia

<h2><strong>Partner Success Representative – Iberia (Madrid)</strong></h2><p><strong>Join us on an ambitious journey.</strong></p><p>At <strong>Arrive</strong>, we guide customers and communities toward brighter futures and more liveable cities. It’s not a challenge just anyone could take on — but with our people and our values, we’re built for it.</p><p>We <strong>Arrive Curious, Focused, and Together</strong>. Inspired by the North Star — the constant light that has guided travellers for centuries — our values lead the way. They help us show up at our best: for our customers, our partners, our cities, and for each other.</p><p>As part of a global team transforming urban mobility, you’ll help create smarter, easier journeys for millions. Let’s grow better, together.</p><h2><strong>The Role</strong></h2><p>We’re looking for a <strong>Partner Success Representative</strong> to join our Parking BU and support our continued growth across Iberia. Reporting to the Team Manager in Spain, you’ll play a key role in delivering a seamless implementation of Arrive Parking Solutions.</p><p>You’ll configure, maintain and support our products and services, ensuring our partners have everything they need to succeed. Your work will directly impact their daily operations and customer experience — building trust, strengthening relationships, and driving improvement initiatives.</p><h2><strong>What You’ll Do</strong></h2><ul><li><p>Deliver an excellent operational experience to new and existing partners</p></li><li><p>Implement Arrive’s core products and services according to client needs</p></li><li><p>Configure, release and maintain our core software solutions</p></li><li><p>Test and quality-check products and services, driving continuous improvement</p></li><li><p>Coordinate the ordering, review and rollout of signage</p></li><li><p>Collaborate cross-functionally with Account Managers, Operations, Marketing and R&amp;D</p></li><li><p>Work within our CRM to manage orders and requests, ensuring strong data quality</p></li></ul><p>As a fast-growing company, we evolve quickly — new tasks may be assigned as market needs shift.</p><h2><strong>What You Bring</strong></h2><ul><li><p>Strong customer relationship skills and a passion for helping partners succeed</p></li><li><p>Good planning, prioritisation and self-management skills</p></li><li><p>Analytical mindset with the ability to interpret data and identify patterns</p></li><li><p>Resilience, adaptability and a positive attitude toward change</p></li><li><p>Technical understanding of system integrations</p></li><li><p>Knowledge of XML or JSON is a plus</p></li><li><p>Familiarity with Google Suite and basic Adobe Illustrator skills are advantageous</p></li></ul><h2><strong>Your Background</strong></h2><p>We know there’s no single perfect profile, but a successful candidate may have:</p><ul><li><p>Experience in Customer Success or Technical Support for corporate clients</p></li><li><p>Excellent written and verbal communication skills in the local language, plus strong English proficiency (additional EU languages are a bonus)</p></li><li><p>Experience collaborating across multiple departments</p></li><li><p>1–3 years of experience in similar roles</p></li></ul><h2><strong>What We Offer</strong></h2><ul><li><p>A role based in <strong>Madrid</strong>, working with a global mobility leader</p></li><li><p>The opportunity to make a real impact in smarter, greener urban mobility</p></li><li><p>A supportive, international team driven by shared values and purpose</p></li></ul><h2><strong>About Arrive</strong></h2><p>Arrive — including brands like <strong>EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia</strong> — is a leading global mobility platform operating in 90+ countries and 20,000+ cities. We help people and decision-makers make smarter choices about urban mobility, reducing traffic, optimising parking, and improving the experience of travel worldwide.</p><p>From smart payments to data-driven insights, we empower cities to reinvest in public transport, green spaces and more liveable urban environments.</p><p>Travel is more than a journey — it’s how you <strong>Arrive</strong>.</p>