Web Development Process Analyst (Business Process Analyst 1)- 20067120

BWC’s core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments.  Most positions perform work on-site at one of BWC’s seven offices across the state.  BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval. 

What You'll Be Doing:
We are seeking a motivated and detail-oriented Junior Business Analyst to join our Web Team. Under the immediate supervision of the Web Team Manager, this role is designed to develop foundational skills in business process analysis, technical documentation, and stakeholder communication. The ideal candidate will be eager to learn and grow within a collaborative IT environment, supporting the development and implementation of information technology solutions across all BWC business units.

Key Responsibilities:

• Assist in the creation and coordination of technical documentation (e.g., workflows, instructions, meeting notes, communications).
• Support business users and technical staff (developers, project managers, IT staff) in developing strategies and systems for IT solution implementation.
• Participate in requirements gathering sessions with stakeholders, business owners, and customers.
• Create and maintain documentation using Microsoft Office tools (Excel, Word, etc.) for communication with developers and project stakeholders.
• Attend and contribute to meetings (in-person and via Microsoft Teams), assisting in the identification and validation of documentation and requirements.
• Develop process flows and flowcharts using Visio, Word, and Excel.
• Communicate effectively with project stakeholders and business units using Teams and Outlook.
• Assist in analyzing and recommending solutions to business problems through technical implementations.
• Serve as a liaison between stakeholders, managing expectations and ensuring clear communication across project teams.
• Support risk and change management activities related to processes, projects, and procedures.
• Capture and organize information from requirements gathering sessions using Microsoft tools.
• Gain exposure to advanced business modeling, technology solution evaluations, and vendor recommendations.
• Provide mentorship and support to peers and junior staff through documentation and informal guidance.

To Qualify, You Must Clearly Demonstrate:
Required Experience and/or Education:

• 36 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions. 
• Or completion of associate core program in computer science or information systems AND 18 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions. 
• Or completion of undergraduate core program in computer science, information systems, or business administration AND 12 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions. 
• Or equivalent of minimum class qualifications for employment noted above. 
  
  Job Skills: Information Technology

Major Worker Characteristics:
Knowledge of oral & written communication tools & techniques, customer support & personal service, state & Ohio Bureau of Workers’ Compensation (BWC) policy, procedures & applicable laws*, vision, mission & goals of BWC*, Information Technology (IT) systems development lifecycle management concepts, technical writing & documentation practices, quality assurance principles, requirement analysis principle & methods, methods & approaches for sharing information through the use of IT assets, Microsoft tools (e.g. Word, Excel, Outlook, Visio*).  
Skill in reading comprehension, speaking, service orientation, assuring quality, identifying & specifying business 
requirements, operation analysis, time management, interviewing, presenting, & facilitating.
Ability to define problems, collect data, establish facts & draw valid conclusions; prepare meaningful, accurate & concise reports; stay abreast of current technologies in area of IT assigned; apply new developments to previously unsolvable problems.

(*) Developed after employment.