Assistant Hotel Operations Manager

Description

At Boomtown Casino Hotel, our mission is to provide an environment for our team members where they want to be, and where they want to stay! Our goal is to hire and retain individuals who want to grow within the company while building and maintaining lifelong friendships with fellow team members and guests. Whether it’s back of the house, front of the house, management or at an executive level, we are one team, working together to create memorable experiences in a fun, friendly and professional workplace. 

We are looking for a skilled Assistant Hotel Operations Manager to oversee the daily operations of our hotel. The ideal candidate will be a responsible and professional individual with excellent communication and organizational skills. This position requires someone with a passion for hospitality and a commitment to providing excellent customer service. Responsibilities:

- Oversee the day-to-day operations of the hotel, including managing staff, ensuring guest satisfaction, and meeting financial targets. - Develop and implement policies and procedures to ensure the smooth operation of the hotel. - Train and supervise staff, including front desk agents, housekeeping staff, and maintenance personnel. - Manage financial aspects of the hotel, including budgeting, forecasting, and expense management. - Monitor guest feedback and respond to guest complaints in a timely and professional manner. - Ensure that the hotel is in compliance with all industry regulations and safety standards. - Develop and maintain relationships with vendors, suppliers, and other partners. - Maintain a positive work environment and foster a culture of teamwork and collaboration. Requirements:

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Requirements

- Bachelor's degree in hospitality management or a related field. - At least 2-3 years of experience in hotel management or a similar role. - Excellent communication and interpersonal skills. - Strong leadership and management skills. - Ability to work in a fast-paced environment and manage multiple tasks. - Knowledge of industry regulations and safety standards. - Proficiency in Microsoft Office and hotel management software. - Flexibility to work evenings, weekends, and holidays as needed. If you are a dynamic and experienced hotel manager with a passion for hospitality and a commitment to providing excellent customer service, we encourage you to apply for this exciting opportunity