Mercedes-Benz Warranty Claims Administrator

Description

•  Fully remote position. 
• 2+ years of Mercedes-Benz Warranty Administration experience required

Swickard Auto Group is seeking a skilled and dedicated professional to join our Aftermarket Claims team as a Warranty Claims Administrator. This role is ideal for individuals with experience in a dealership or repair facility, particularly those with a background in technical automotive work. We are looking for a career-oriented individual eager to elevate their skills while providing exceptional service to our clients and team members. Join our team and take your career to the next level!

As a Warranty Claims Administrator, you will work closely with our Dealership Service Departments, Internal Warranty Claims Department and customers. Assisting with warranty claims and mechanical breakdowns through phone, email, and other communication channels.

This position is an excellent opportunity for individuals with automotive experience to further their careers in warranty claims management. Swickard Auto Group offers a professional and dynamic work environment where your contributions will have a significant impact.

Key Responsibilities:

Claims Review and Authorization:

• Evaluate and authorize mechanical claims in accordance with contract guidelines
• Utilize tools such as Mitchell1 or Alldata to obtain accurate labor times for repairs.

Customer and Team Communication:

• Provide clear, professional communication to customers via phone, email, and text.
  Maintain strong relationships with internal and external stakeholders.

Claims Processing:

• Use multiple software programs to process claims, review labor times, and analyze related documents.

Knowledge Maintenance:

• Stay informed about claims developments, coverage standards, and market trends.
• Participate in department roundtables and occasional presentations

Documentation and Reporting:

• Accurately document all claim activities in the management system.
• Provide regular claim status reports and review trends with management team.

Conflict Resolution:

• Conduct conference calls with external and internal customers to address disputes.
• Ensure policyholder concerns are resolved efficiently.

Qualifications

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Education: High school diploma or GED required; technical training or a bachelor’s degree is a plus.
• Experience: Hands-on automotive repair or equivalent technical experience preferred. Background in a repair shop or dealership as a service advisor, shop foreman or warranty administrator is advantageous.
  • Strong understanding of automotive technology and diagnostics.
  • Exceptional verbal and written communication abilities.
  • Proficiency in Microsoft Office and claims management software.
  • Excellent organizational skills and attention to detail.
  • Ability to handle high call volumes while prioritizing and multitasking.
  • Strong customer service skills, including conflict resolution and negotiation.

Benefits of Working at Swickard:

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Positive Culture - Be part of a supportive and collaborative team.
• Growth Opportunities - Opportunities for continued personal and professional growth.
• Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and services.
• We are a team. Everyone plays a role in our success.
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience, and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?