Cluster Communications Manager

Strategy and Planning Manages implementation of communications strategy and plan, ensuring alignment to regional communications strategy and plan, and effective impact. Manages the delivery of internal and external communications campaigns, advice, and activities, ensuring that messages are consistent and support the regional communications strategies. Ensures that internal, change, media and stakeholder communications risks and issues are effectively managed and mitigated with support from the wider regional Communications team. Delivers appropriate communications initiatives and interventions to support business needs, aligned to regional communications strategies, plans and approaches. Builds an in-depth understanding of the operational context, opportunities, and challenges for communications. Ensures joined up delivery of communications projects and initiatives. Supports the reviews of impact and effectiveness of cluster communications projects and initiatives and identifies opportunities for improvement. Ensures solid and beneficial relationships with marketing and communications professionals regionally. Develops peer/personal networks within and outside function to enhance own knowledge and expertise. Delivers high quality and effective communications plans and solutions using established processes, tools, and systems to ensure consistency. Provides expert advice, support, and challenge on communications to colleagues and other stakeholders. Proactively pursues an annual cycle of formally recognised Continuing Professional Development to maintain and deepen their professional expertise. Plans and prioritises own work activities to ensure effective delivery of diverse responsibilities and deliverables over a quarterly to annual time horizon. Determines work plans and coordinates input from others (who may be outside the direct management line) to meet specific objectives. Prepares in-depth reporting of comms work including on a project basis + for quarterly and annual reports. Minimum/Essential: At least 5+ years demonstrable experience in managing communications within a large and complex organisation or agency Experience in providing expert advice and guidance on internal and external communications Experience in managing and mitigating internal and external communications risks and issues Proven record of editorial experience (i.e. proofreading, translation, knowledge of different content types, etc.) Creative approach to implementing and evaluating communication activities Experience in managing social media platforms including Facebook, Instagram, Youtube, X and managing detailed reporting for both social and conventional media. Experience of managing communication budgets and working with vendors including PR and design agencies We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.