Assistant Room Reservation Manager

11/29/2025

As Assistant Room Reservation Manager, you will drive the performance and efficiency of the Reservations Team while ensuring compliance with SOPs. You will oversee reservations operations, maximize revenue opportunities, and ensure guest satisfaction.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners. Our diverse hotel brands - from the luxury of Anantara and Tivoli to the vibrant style of Avani and nhow - bring our guests to the most desirable hotel and resort destinations around the world. We also own a collection of related hospitality businesses, including luxury residences, private jets, restaurants and bars, spa and wellness, and river cruises and rail journeys. #MinorHotels

About the Role

Company Description

Themes from the adventurer Ibn Battuta's travels influence the architecture and style of the property, with intricate design. This 5-star hotel in Dubai is ideally located for travelers who wish to take advantage of all Dubai has to offer, with shopping and beaches close by. Choose Oaks Ibn Battuta Gate for your city stay in Dubai.

For travelers seeking freedom, independence, and space. Oaks Hotels & Resorts offers spacious contemporary serviced studios and suites across Australia, New Zealand, Asia, and the Middle East. Effortless short or long stays unfold with peace of mind and all the essential comforts.

Job Description

As Assistant Room Reservation Manager, you will play a key role in driving the performance and efficiency of the Reservations Team. You will ensure full compliance with all SOPs, actively train and coach team members, and consistently monitor their performance to maintain high service standards. You will oversee and enhance all reservations operations, ensuring accuracy in bookings while maximizing revenue opportunities and ensuring the satisfaction of both guests and team members. You will review and monitor daily arrivals, ensuring all guest requests are accurately communicated and actioned. You will support Revenue Management in inventory control, including managing allotments, group blocks, and rate codes across all relevant systems. You will also take ownership of driving upselling initiatives and ensure optimal utilization of all distribution channels, such as IBE, GDS, Tour Operators, Small Luxury Hotels, and Regional and Corporate Sales Offices. This role requires strong leadership, attention to detail, and a commitment to delivering a smooth and efficient reservations experience that contributes to the overall success of the hotel.

Qualifications

College degree in hotel management.
3 years experience in hotel reservations and rooms divisions.
Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
Understand the dynamics of regional & local market, local competitors and events of the destination.

Additional Information

Reporting into Revenue Manager

Key Skills

LeadershipAttention To DetailTrainingCoachingPerformance MonitoringReservations OperationsRevenue ManagementInventory ControlUpselling InitiativesDistribution ChannelsGuest SatisfactionCommunicationHotel Operations TechnologyMarket DynamicsLocal CompetitorsEvent Management