Busser

GENERAL SUMMARY: The General Support team member creates an exceptional dining experience by

maintaining service flow between the Front and Back of House. This dynamic role requires efficiently running

food and beverages, polishing and stocking serviceware, clearing and resetting tables, and ensuring guest

needs are anticipated and met throughout their visit. The ideal candidate thrives in a fast-paced environment

while maintaining attention to detail and delivering genuine hospitality.

SUPERVISORY RESPONSIBILITIES: N/A

ESSENTIAL DUTIES & RESPONSIBILITIES:

 Clear, reset, and maintain tables throughout service, including water service for guests

 Run food and beverages to tables accurately and efficiently, ensuring guests receive correct orders

 Maintain bussing stations, fill water pitchers, and stock silverware and service items as needed

 Polish glassware and flatware, and maintain ice and coffee stations

 Assist with food running, including organizing the expeditor space and verifying order accuracy

 Possess strong knowledge of menu items, ingredients, and allergens to address guest inquiries

 Keep all working stations clean, organized, and properly stocked

 Communicate effectively with FOH and BOH team members

 Maintain composure in fast-paced environment while delivering excellent guest experience

 Perform assigned daily and weekly cleaning duties

REQUIRED SKILLS AND ABILITIES

EDUCATION AND EXPERIENCE:

 At least 1 year of experience in related field, preferably in hotels or restaurants

 High School Diploma or equivalent.

CERTIFICATES, LICENSES AND REGISTRATIONS:

● Must have a valid form of identification.

MATHEMATICAL SKILLS:

● Must have the knowledge to add, subtract, multiply, and divide in all units of measurement, using whole

numbers, common fractions, and decimals;

● Must have the knowledge to calculate figures and amounts such as discounts and tips.

● Must have the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical

situations.

COMPUTER SKILLS:

● Must be able to learn and utilize Toast Point-of-Sale (POS) & Restaurant365 systems.

LANGUAGE SKILLS:

● Basic knowledge of English is highly preferred.

● Must have the ability to read, understand and follow both verbal and written company directives and initiatives.

● Must demonstrate knowledge and understanding of government policies and regulations.

● Have the ability to effectively answer questions and speak before groups of managers, clients, customers, and

the general public at restaurant locations.

REASONING ABILITY:

● Must have the ability to use common sense to understand and carry out written and oral instructions.

● Must have the ability to creatively solve problems in a fast paced environment using experience and an outside-

the-box mindset.

PHYSICAL REQUIREMENTS:

The physical demands described below are representative of those that must be met by an individual to successfully

perform the essential functions of this position. Some requirements may be modified to accommodate individuals with

disabilities:

● While performing the duties of this job, the employee is regularly required to stand, walk, reach, and handle,

manipulate, or feel objects, tools or controls, talk and hear, and taste and smell.

● The individual must be able to frequently stoop, kneel, crouch, crawl and occasionally lift or carry up to 50

pounds.

● The individual must occasionally sit, climb stairs and/or maintain balance.

● Successful performance of this position requires close, distance, and peripheral vision. The individual must

possess depth perception, and the ability to adjust focus.

● The individual must have sufficient physical mobility or agility to be able to respond quickly to fire or other

emergencies.

INTERPERSONAL REQUIREMENTS:

● Personal Accountability: Follows policies and procedures, reports to work as scheduled, accepts responsibility for

one's own actions, and takes initiative to ensure that work is completed correctly and in a timely manner without

close supervision.

● Teamwork: Develops and maintains effective working relationships with other employees. Maintain professionalism

during challenging situations, and recognize the need for assistance in order to cooperatively accomplish the goal

● Engage Employees: Understands that all employees are internal customers. Must remain engaged to better identify

their needs and lead with integrity.

● Give and Receive Feedback: Won’t shy away from giving constructive feedback, and is able to do so in a respectful

manner; recognizes the positives in people and situations and reinforces with praise and appreciation; seeks out

feedback and coaching to develop in role; is able to receive feedback and coaching without becoming defensive.

● Emotional Intelligence: Demonstrates emotional awareness of self and others in order to build strong and lasting

professional relationships. Does not engage in gossip or unproductive negative conversations. Must be able to

remain calm and work efficiently and effectively under high stress and frustrating conditions.

WORK ENVIRONMENT:

The work environment conditions described below are representative of those an individual may encounter while

performing the essential functions of this position. It may be possible to modify some circumstances to accommodate

individuals with disabilities:

While performing most duties of this job, the individual may be:

● Work in an environment that is of a moderate noise level, typical of a restaurant kitchen environment with

medium to high foot traffic.

● Occasionally may be exposed to moving mechanical parts, fumes or airborne particles, as well as toxic or caustic

chemicals while visiting our restaurant properties.