Customer Service Executive - Banking

11/30/2025

The Customer Service Executive will collect and analyze department requirements and prepare trend analysis reports. They will assist in preparing reports in Excel and dashboards, ensuring timely submission of required reports.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

VAM Systems is a Business Consulting, Technology Solutions and Professional Services organization working with major organizations in USA, UAE, Bahrain, India, Singapore and Australia. Delivers leading edge information and communication technology based business solutions to enable our clients to continuously stay ahead and achieve sustainable profit and consistent growth by leveraging new channels of customer engagement and service delivery as well as better and efficient employment of resources and processes with measurable parameters for performance. While our local presence assists us in better understanding of the local needs, our global presence assist us to offer solutions strengthened by experience in leading markets globally.

About the Role

Job Description

We are currently looking Customer Service Executive for our UAE operations with the following terms & conditions.

Key Accountabilities

• Collect and analyze department requirements and prepare trend analysis reports from all monitoring activities within the Customer Experience Department.

Reporting & Documentation

• Assist in preparing reports in Excel and dashboards.

• Ensure timely submission of required reports.

Qualification & Experience

• Excellent oral and written skills in English.

• Must be an expert in Microsoft 365 (Excel, PPT, Power BI etc.).

• Strong written and verbal communication skills.

• Ability to work well under pressure and meet deadlines.

Joining time frame: 2 weeks (maximum 1 month)

Key Skills

Customer ServiceTrend AnalysisReportingDocumentationMicrosoft 365ExcelPower BICommunicationPressure ManagementDeadline Management