Technical Business Analyst

• Permanent, Full Time
• $110,506.76 per annum plus Superannuation
• Join the Information Technology team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

We are seeking a detail-oriented and analytical Technical Business Analyst to join our ICT team. In this role, you will bridge the gap between IT and business operations, leveraging your technical expertise to drive process improvements and support strategic decision-making. 

What you’ll be doing:

• Support Hume City Council’s Digital and Enterprise architecture and Digital Initiative projects by driving its solution management streams that align with architectural principles and deliver key strategic outcomes.
• Identify opportunities for process optimisation and system enhancements that strengthen integration, interoperability and alignment with Council’s enterprise architecture roadmap
• Provide technical expertise in eliciting and converting Council’s requirements into functional and architectural designs using knowledge of system capabilities and integration patterns.
• Help embed the culture of systems thinking, and concepts of requirements-led solution design across HCC’s diverse service delivery stakeholders.
• Coordinate across multiple departments and teams, ensuring solutions adhere to architectural governance, tasks remain on track, and stakeholders are informed of dependencies and impacts
• Contribute to the development and maintenance of enterprise architecture artifacts, including solution blueprints, integration models, and capability maps, to guide strategic decision-making.
• Embed benefits management and value realisation practices to ensure projects deliver measurable outcomes aligned with Council’s strategic objectives
• Conducting requirements analysis with HCC stakeholders, documenting ‘as-is’ scenarios and developing well-defined requirements artefacts in the form of user stories to help specify functional requirements, integration requirements, data requirements, process maps, and other related artefacts to support HCC’s Digital initiatives.
• Engaging with the solution partners (vendors) early on, by facilitating workshops to understand full system capabilities, to apply the knowledge in drafting solution design wireframes.

The skills and experience you’ll bring to the role:

• Demonstrated Business Analyst experience in gathering user requirements, creating user stories to develop system test plans, and solid understanding of technical configuration requirements with the ability to lead technical discussions with the vendor.
• Demonstrated experience in large scale solution implementation projects with Agile methodologies and/or principles.
• Solid understanding of modern Agile principles at work, by driving value continuously with experimentation, rapid learning and putting people at the centre of everything including business stakeholders, community members as well as the vendors
• Ability to resolve specialist problems and identify customer/stakeholder needs and expectations, decide the appropriate action and respond accordingly including the ability to develop relationships and collaborate with colleagues both internal and external to the organisation.
• Ability to write concise, relevant and insightful reports and documentation
• Demonstrated experience in the progressive improvement of corporate applications and databases such as TechnologyOne, Property & Rating, Financials, Information Management, and Customer Relationship Management (CRM) would be advantageous.
• Proven experience in benefits management and value realisation to ensure projects achieve outcomes aligned with Council’s strategic objectives.
• Highly developed skills in oral and written communication which facilitate effective relationships with management, staff and customers.

Required Certifications & Qualifications

• A tertiary qualification in a relevant field including information systems, computer science, statistics, business systems management or similar.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.