Senior Business Analyst

• Help protect over 5 million Australians, making a real difference in their lives during their most challenging times. 
• Be part of a team that invests in your growth, offering exclusive industry accreditation and a variety of learning experiences. 
• Access the tools and resources to acquire new skills, grow your capabilities, and take on new roles within a progressive, digitally enabled company.

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. 

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. 

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. 

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer. 

As a Senior Business Analyst, you’ll be the critical link between business needs and technology solutions. Your role is all about building deep business understanding and strong stakeholder relationships to ensure every solution delivers real, measurable value.

You’ll work in an agile, continuous delivery environment, collaborating with cross-functional teams to translate complex requirements into practical, scalable outcomes. By combining analytical thinking with a proactive approach, you’ll help shape technology solutions that not only meet business objectives but also enhance efficiency and compliance.

In this role you will:

• Conduct workshops, elicit business rules, and translate requirements into features and detailed user stories, ensuring clarity and traceability.
• Work closely with Product Owners, Platform Managers, UX designers, developers, and testers in a matrixed environment to refine features and align on priorities.
• Facilitate feature refinement, estimation, sprint planning, retrospectives, and backlog grooming to enable continuous delivery.
• Coordinate acceptance criteria, perform configuration changes, review solutions for gaps, and conduct testing across Dev, SYS, and UAT environments.
• Perform root cause analysis, identify interdependencies, and recommend enhancements to improve efficiency and data integrity.
• Keep data dictionaries updated, manage feature traceability, and ensure alignment with enterprise standards while balancing multiple initiatives.

• Proven experience in Agile delivery – comfortable working in fast-paced, iterative environments and contributing to ceremonies like sprint planning and retrospectives.
• Excellent verbal and written communication skills – able to translate complex data and requirements into clear, actionable insights for stakeholders.
• Strong problem-solving ability – with a proactive approach to identifying issues, performing root cause analysis, and recommending improvements.
• Life Insurance experience preferred – a solid understanding of industry processes, with a background in Claims considered a strong advantage.
• 5+ years as a Business Analyst – with demonstrated success in requirements gathering, stakeholder engagement, and delivering technology solutions.
• Proficiency in writing user stories – ensuring clarity, traceability, and alignment with business objectives.

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.