IT Support Engineer (Remote)

12/1/2025

As an IT Support Engineer, you will engage directly with IT customers to resolve issues as they arise. You will collaborate with the Helpdesk team and maintain clear communication with customers.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

Manila Recruitment is a full service recruitment consultancy providing executive, expert and technical recruitment support for the Filipino market. We are the leader in innovation for recruitment solutions in the Philippines since 2010. We were born from entrepreneurial roots, and carefully crafted into a full-service consultancy that delivers a suite of innovative headhunting and talent sourcing solutions. Our expertise is defined by an unparalleled understanding of the “big picture” business needs of our clients, and how recruitment solutions can only be tailored for optimum results when a holistic view is taken. The Manila Recruitment difference is rooted in our passion to scour the globe for cutting-edge developments in recruitment science. We get genuinely excited by developments in social sourcing strategies, web 3.0 tools for headhunters and areas of innovation that can help us deliver the best client and candidate experiences. We identify and deliver the latest international recruitment strategies specifically adapted for headhunting talent within the Filipino market. Producing unrivalled access to perfectly matched, previously undiscoverable talent for our clients. The recipe is simple, innovation, international best practice, combined with local market knowledge, a candidate database of over 40,000 and growing, and of course our greatest asset – simply the best team of passive talent sourcing, end-to-end recruitment consultants in the Philippines!

About the Role

Company Profile

Our client is a next generation IT Managed Services provider head quartered in Ireland. They are a fast-growing company with a passion for quality and service excellence. Supporting clients across the globe in over 30 countries.

As an IT Support Engineer, you will be responsible for engaging directly with IT customers to resolve IT issues as they arise. You will have excellent customer facing experience with strong communication skills and be flexible given the dynamic nature of the IT business and will be able to handle change in a professional manner.

Duties and Responsibilities:

· Professional team member within the Helpdesk team

· Responsible for resolving customer queries and collaborating with the team to address issues

· Participate in projects as needed

· Maintain clear and effective customer communication

· Engage continuously in professional development

· Create and maintain IT systems documentation as required

Skills / Qualifications:

· Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent industry experience

· 3+ years of experience in a similar IT support environment

· Proficient in Active Directory and Azure Active Directory

· Experience with Microsoft Intune, Windows Server, and Windows desktop operating systems

· Strong knowledge of Microsoft 365 administration

· Skilled in network and firewall troubleshooting

· Excellent understanding of email routing and related protocols

Advantageous Skills / Technologies:

· Experience with scripting for automation, including PowerShell and Batch scripting

· Proficient in virtualization technologies such as VMware and Hyper-V

· Familiarity with backup solutions, including Veeam and Zerto

· Strong understanding of server and storage infrastructure

· Microsoft 365 Certified: Administrator Expert

· Microsoft Certified: Azure Administrator

Key Skills

Active DirectoryAzure Active DirectoryMicrosoft IntuneWindows ServerWindows Desktop Operating SystemsMicrosoft 365 AdministrationNetwork TroubleshootingFirewall TroubleshootingEmail RoutingPowerShellBatch ScriptingVMwareHyper-VBackup SolutionsServer InfrastructureStorage Infrastructure