MDR Site Manager

Sygnia is the foremost global cyber readiness and response team, applying creative approaches and battle-tested solutions to help organizations beat attackers and stay secure. With a team of deep digital combat, leading-edge, purpose-built technology, and enterprise security specialists, it enables companies to proactively build cyber resilience and defeat attacks within their networks. Sygnia is a trusted advisor and service provider of technology and security teams, executives and boards of leading organizations worldwide. Sygnia supports clients at each stage of their security journey, bringing frontline experience and technological acumen to help them be unstoppable in the face of cyber threats. Learn more at Sygnia.co

The company draws on top talent from the ranks of elite military technology units and from across the cyber industry, and has some of the world's top talents in cybersecurity. Described by Forbes as a "cyber security delta force", Sygnia applies technological supremacy, digital combat experience, data analytics, and a business-driven mindset to cyber security, enabling organizations to excel in the age of cyber.

Sygnia's managed MDR is a high-end, 24/7 fully-managed security operations service that includes monitoring, threat detection, forensic analysis, accelerated investigation, and rapid transition to incident response when an attack is detected. The service is powered by Velocity XDR, a unified security detection and response platform that was built by Sygnia responders and has been battle-tested defending clients against thousands of real-world attacks.

Sygnia is seeking an experienced and highly capable MDR Site Manager to lead the daily operations of one of our global MDR regional hubs. In this pivotal role, you will oversee operational performance, develop and mentor on-site teams, ensure exceptional service delivery to regional clients, and drive alignment with Sygnia’s global MDR strategy.

Success in this role requires strong leadership, deep cybersecurity expertise, and the ability to excel in a fast-paced, multi-client operational environment.

Main Responsibilities:

• Oversee day-to-day MDR site operations, ensuring shift readiness, alert triage quality, incident handling, and KPI tracking.
• Maintain full analyst coverage aligned with alert volumes, client SLAs, and regional workloads.
• Lead local resource planning, capacity management, and operational optimization based on data-driven insights.
• Manage Monitoring Team Leaders and Customer Success Managers, including hiring, onboarding, coaching, and professional development.
• Cultivate a high-performance culture built on proactivity, excellence, and accountability.
• Provide technical guidance during critical security incidents and ensure adherence to best-practice investigative methods.
• Maintain deep awareness of emerging threats, evolving risks, and client-specific security contexts.
• Serve as the primary point of contact for regional clients, ensuring high-quality service delivery and incident lifecycle management.
• Partner with global Customer Success and Sales teams on escalations, QBRs, and client relationship-building.
• Translate Sygnia’s global MDR strategy into effective regional execution and continuous operational improvements.
• Identify gaps and enhancement opportunities across people, process, and technology, and drive local implementation.
• Collect analyst and client feedback and convert it into actionable feature requests for the Velocity platform in collaboration with Product and Engineering.
• Represent the regional site in global MDR leadership forums and ensure smooth cross-site collaboration, alert continuity, knowledge sharing, and shift handovers.

Requirements

Main Requirements:

• 4+ years of experience in cybersecurity roles (MDR, SOC, IR, or similar).
• 2+ years of experience in team leadership within a high-tempo operational environment.
• Strong familiarity with SIEM, MDR platforms, and monitoring technologies.
• Proven analytical, operational, and data-driven decision-making skills.
• Demonstrated experience managing clients, leading QBRs, and handling escalations.
• Excellent English communication skills (written and spoken); regional language proficiency required.
• Experience working across time zones, regions, and multicultural environments.
• High emotional intelligence and ability to lead both technical and client-facing teams.