Practice Manager - Orchard Park

Description

Roswell Park Care Network has an incredible opportunity for a seasoned Practice Manager to join our growing Orchard Park clinic - Southtowns Hematology Oncology!  

Excellent Benefit Package - 

· Medical Insurance via Highmark Blue Cross Blue Shield

· HRA - employer funded

· Dental Insurance and Vision Insurance

· 401(k) with company match

· Company paid life insurance, options for LTD, Critical Illness, Accident

· Generous Vacation and Sick/Persona time

· 11 Holidays

· Schedule is Monday through Friday, in office

The Practice Manager oversees the day-to-day operations of a medical practice within the Roswell Park Care Network, ensuring the delivery of high-quality care, exceptional patient experiences, and efficient workflows. This role is responsible for supervising staff, managing resources, and maintaining compliance with organizational and regulatory standards.  Reporting to the Director of Operations, or Chief Operations Officer, the PM serves as a key leader within the practice, fostering a positive work environment collaborating effectively with physicians and advanced practice providers (APPs), and driving operational excellence to support organizational goals. 

ESSENTIAL FUNCTIONS

Operational Oversight

• Oversee the daily operations of the medical practice, including patient scheduling, billing, and administrative workflows, to ensure seamless functionality.
• Monitor practice performance metrics, identify inefficiencies, and implement process improvements to enhance productivity and patient care.
• Manage practice policies and procedures, ensuring compliance with organizational standards and regulatory requirements.

Staff Leadership and Development

• Supervise and mentor practice staff, including administrative and clinical team members, to ensure high performance and engagement.
• Coordinate staff schedules to meet patient care demands and operational needs.
• Conduct regular team meetings, providing updates, training, and feedback to promote continuous improvement.

Collaboration with Physicians and APPs

• Foster strong, collaborative relationships with physicians and APPs to align clinical and operational goals.
• Support providers by addressing operational needs, resolving issues promptly, and ensuring efficient workflows that enhance patient care.
• Serve as a liaison between providers and administrative teams, facilitating clear communication and collaboration.

Financial Management

• Manage practice budgets monitoring expenses and ensuring financial sustainability.
• Oversee billing processes to ensure timely and accurate revenue cycle management.
• Track and analyze key performance indicators (KPIs) to support operational and financial goals.

Patient Experience and Quality Care

• Ensure patients receive exceptional service by promoting a culture of empathy, responsiveness, and professionalism.
• Address patient concerns and complaints promptly, escalating issues to the Director of Operations when necessary.
• Implement quality and process improvement initiatives to meet or exceed operational, clinical, safety, and patient experience standards.

Regulatory Compliance and Safety

• Maintain compliance with all federal, state, and local regulations, including privacy standards (e.g., HIPAA) and safety protocols (e.g., OSHA).
• Conduct periodic audits to ensure adherence to organizational policies and regulatory requirements.
• Coordinate training programs for staff to stay informed of regulatory updates and best practices.

Collaboration and Communication

• Serve as the primary liaison between the practice, patients, providers, and COO, ensuring alignment with organizational goals.
• Collaborate with COO and others on practice growth initiatives, resource planning, and performance improvement strategies.
• Build and maintain positive relationships with providers to support operational and clinical success.

Requirements

 EDUCATION/ CERTIFICATION & EXPERIENCE

• Bachelor’s degree in healthcare administration, business administration, or a related field preferred
• Minimum 5 years of experience in healthcare operations management or practice management, office management.
• Proficiency in electronic medical records (EMR) systems and practice management software.
• Experience in process improvement, patient satisfaction, and staff leadership.
• Solid financial acumen.