Quality Manager

Description

Summary

The Quality Manager is accountable for leading and advancing all quality functions across our Distribution, DAC International, and Repair Management business segments. This role builds and sustains a high-performing Quality Management System (QMS) in full compliance with customer, ISO9001/AS9110/AS9120, and regulatory requirements. As a key member of the Miramar Leadership Team, the Quality Manager drives measurable improvements in product quality, process efficiency, and safety performance, reducing defects, enhancing customer satisfaction, and strengthening operational excellence throughout the organization.

Essential Duties and Responsibilities:

Under minimal supervision, must be able to perform a variety of job duties including, but not limited to: 

· Champions a strong culture of Quality, Safety, and Continuous Improvement across the Miramar site, ensuring full alignment with AS9120, AS9110, ISO 9001, and associated regulatory standards.

· Develops, monitors, and drives improvement of key Quality Performance Indicators (KPIs), including warranty and repair trends, RMAs, audit findings, and the effectiveness of CARs/NCRs.

· Leads the Root Cause and Corrective Action (RCCA) process to ensure timely, effective, and sustainable solutions that prevent recurrence of non-conformances.

· Provides regular reports and insights to executive leadership on QMS performance, KPI trends, audit outcomes, and continuous improvement initiatives.

· Plans, organizes, and facilitates Management Reviews, ensuring data-driven decision-making, accountability, and alignment with business objectives.

· Evaluates and enhances departmental processes, identifying and implementing improvements that strengthen operational effectiveness and compliance.

· Manages the internal audit program, including planning, execution, reporting, and follow-up, to ensure ongoing certification readiness and process integrity.

· Supports the company’s quality performance and customer rating programs, driving initiatives that enhance customer satisfaction and trust.

· Collaborates closely with the Miramar Leadership Team to model and promote our Core Values and Leadership Behaviors.

· Owns the supplier and vendor quality qualification process, including initial quality assessments, approval, and ongoing performance monitoring; conducts periodic onsite quality audits as needed to ensure compliance with company, customer, and regulatory standards.

· Oversees the calibration program to ensure all inspection and measurement equipment is accurately calibrated, properly controlled, and fully traceable.

· Performs additional duties and responsibilities as assigned to support organizational goals.

Key Objectives and Accountabilities

· Develop, implement, and maintain comprehensive Quality performance dashboards and supplier scorecards that track critical KPIs such as RMAs, on-time delivery (OTD), and warranty trends to drive measurable performance improvement.

· Build, lead, and develop a high-performing Quality organization, providing direct oversight of Repair Services quality control and administrative team members while fostering engagement, accountability, and professional growth.

· Lead all regulatory, customer, and supplier audits, ensuring proactive readiness, effective facilitation, and timely closure of findings to maintain compliance, certifications, and customer confidence.

· Serve as the site’s Subject Matter Expert for ISO 9001, AS9120, and AS9110, overseeing the development, implementation, and continual improvement of the Quality Management System (QMS).

· Maintain regulatory and operational competency through an effective Quality training program that encompasses procedural, regulatory, and human factors requirements for all applicable personnel.

· Champion a culture of root cause analysis, corrective action, and prevention to eliminate repeat issues, reduce escapes, and drive continuous improvement in product quality and customer satisfaction.

In addition to the above, the Quality Manager is to maintain an organized, clean and safe work area using safety standards and expectations while adhering to all quality practices. AllClear is an Equal Opportunity Employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. 

· Five (5) + years of increasingly responsible quality management (ISO / AS9100) experience in aerospace environment or directly related field.

· Prefer Bachelor's Degree (B.A.) in Engineering, Industrial Engineering, Business Administration, or related required or applicable experience and training

· Prefer experience working in an FAA Part-145 MRO Shop including AS9110/FAA/EASA audit experience.

Required Skills:

· Language: Must have excellent written and verbal skills. Ability to read, analyze, and interpret general business information. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers.

• Reasoning Ability: Ability to apply common sense understanding to carry out      detailed but uninvolved written or oral instructions. Ability to deal with      problems involving a few concrete variables in standardized situations.
• Mathematical Skills: Ability to calculate figures and amounts such as discounts,      interest, commissions, proportions, & percentages.

· Other Abilities: Must possess knowledge of materials planning systems (MRP/ERP) requirements and order generation process logic. Must have knowledge to apply general use of databases/spreadsheets. Ability to complete the planning of workflow and meetings. Must have prior experience with the aerospace and defense industry (both commercial and government) serving world-wide customers. Ensure compliance with all policies and procedures. Must have strong organizational, project, and proposal management skills. Must have solid analytical skills and solution-driven thinking. Able to use large amounts of data to make strategic decisions. Must have experience in all elements of Quality, from design to assembly, integration, and testing. Must have experience with AS9100 certifications, training, and audits. Must have current knowledge of manufacturing technology, productivity and quality measurements, and material/planning systems requiring continual review of methods to optimize productivity. 

Physical Demands and Work Environment:

· Customary physical demands for office and warehouse environment

· May require lifting of up to 25 pounds on an irregular basis.

Travel:

· Less than 10%