Program Supervisor

Description

About Altior Healthcare: Our family of services comprises three distinct mental health treatment programs, including a specialized program for US Veterans. With over 15 unique locations, we manage and support 500 dedicated employees serving over 300 residential clients daily located across five states: California, Idaho, Maine, New Hampshire, and Texas.

Paradigm Treatment (West Coast) and Ridge RTC (East Coast) partner together under Altior, united by a shared commitment to providing exceptional mental health care. For over a decade, our core clinical and support teams have worked side-by-side, delivering compassionate, evidence-based treatment that changes lives. As part of the Altior network, you’ll find the stability of an established organization with the heart of a close-knit treatment community where every role matters.

The Program Supervisor supports the Program Manager in overseeing day-to-day operations within the residential treatment program. This role supervises Clinical Assistants, ensures delivery of high-quality direct care, and upholds facility safety, program policies, and therapeutic structure. The Program Supervisor supports all aspects of client care, staff development, and facility operations.

Key Responsibilities:

Program & Client Care Oversight

• Assist the Program Supervisor in managing residential program operations and client services.
• Ensure program policies and procedures are followed and implemented consistently.
• Prioritize client safety and guide staff in effective crisis prevention and management.
• Support implementation of core company beliefs across all aspects of client care.

Staff Leadership & Development

• Supervise, train, and support Clinical Assistants from onboarding through ongoing employment.
• Maintain accurate training documents and ensure all required competencies are met.
• Assist in hiring, performance evaluations, and retention strategies for direct care staff.
• Provide on-shift leadership, hands-on coaching, and modeling of youth-sensitive care.

Documentation & Compliance

• Ensure proper maintenance of client charts, medication records, and timely service notes.
• Oversee accurate completion of intake and discharge documentation.
• Track weekly house duties performed by staff and ensure compliance.

Program Scheduling & Operations

• Maintain program and staff schedules in collaboration with the Program Director.
• Oversee facility care and general maintenance requirements.
• Organize and support client intakes and discharges as needed.
• Fully engage in shift flow, groups, and daily programming to support the milieu.

Schedule & On-Call Responsibilities

• On-site 5 days per week.
• Work one weekend day on-site to provide leadership and shift support.
• Participate in the weekend on-call rotation, including finding coverage for call-outs.
• Share weekday on-call duties with the Program Supervisor to support staff, clients, and program needs.

Training Responsibilities

• Train new therapists and Clinical Assistants on intake/discharge process.
• Provide ongoing training, coaching, and oversight of Clinical Assistants.

House & Milieu Duties

• Ensure consistent flow of shift operations and smooth handoffs.
• Lead crisis management when Program Supervisor is not present.
• Support Program Director in parent updates and family communication.
• Be fully present during groups and client activities for supervision and staff development.

Education

• Combination of education and experience considered.
• Minimum 2 years of youth service experience (adolescents, young adults, or families).
• Residential, IOP, or behavioral health experience preferred.