FULL_TIME
0-2
Ecommerce Customer Success Associate
12/2/2025
The Ecommerce Customer Success Associate manages customer issues and provides brand and marketing support. They ensure excellent customer service and recommend strategies to improve service quality and profitability.
Working Hours
40 hours/week
Company Size
201-500 employees
Language
English
Visa Sponsorship
No
About The Company
In October 1991, Focus Global started with just one brand and 20 employees in the Philippines. Today, our team of 500 manages 30 global brands, representing the world’s most trusted home products across the Philippines, Singapore, and Malaysia.
We are a lifestyle retail company that reimagines the retail experience by seamlessly blending online and in-store shopping through our omnichannel strategy. Leveraging the latest technologies, we make the world’s most premium home products accessible at your fingertips with a customer experience that's second to none.
Our team champions one growth philosophy: to “focus, fail, and feedback forward”. We create unique and meaningful spaces to collaborate, grow, and #FindYourFocus. At FGI, asking “what’s next?” is a habit, thinking outside of the box is the norm, and every project is a team sport.
With a vision to touch 100 million homes as #OneFocus, we create results with heart and passion to create elevated and inspired living spaces across Southeast Asia.
About the Role
<div style="margin-top: 20px; margin-bottom: 20px; padding: 0px; color: rgb(46, 56, 73); font-family: Roboto, ;">The<strong> Ecommerce</strong> <strong style="font-weight: 700;">Customer Success Associate</strong> is the bridge between our customers and the company. They help Focus Global build successful, long-term relationships by providing an excellent customer service experience to our clients.</div><div style="margin-top: 20px; margin-bottom: 20px; padding: 0px; color: rgb(46, 56, 73); font-family: Roboto, ;"><strong style="font-weight: 700;">Key Responsibilities:</strong></div><div style="margin-top: 20px; margin-bottom: 20px; padding: 0px; color: rgb(46, 56, 73); font-family: Roboto, ;">1. Customer Support</div><ul><li style="margin-top: 20px; margin-bottom: 20px; padding: 0px; color: rgb(46, 56, 73); font-family: Roboto, ;">Manage customer issues/concerns/queries through our dedicated customer service channels<br>Identify intelligent solutions to customer concerns and ensure these are promptly executed</li></ul><div style="margin-top: 20px; margin-bottom: 20px; padding: 0px; color: rgb(46, 56, 73); font-family: Roboto, ;">2. Brand/Marketing Support</div><ul style="margin-bottom: 20px; color: rgb(46, 56, 73); font-family: Roboto, ;"><li style="display: list-item; padding-bottom: 4px; margin-left: 20px; list-style: disc;">Recommend strategies that would improve quality of service, productivity and profitability</li><li style="display: list-item; padding-bottom: 4px; margin-left: 20px; list-style: disc;">Help manage our E-Commerce websites</li><li style="display: list-item; padding-bottom: 4px; margin-left: 20px; list-style: disc;">Create write-ups for our brands</li></ul><div style="margin-top: 20px; margin-bottom: 20px; padding: 0px; color: rgb(46, 56, 73); font-family: Roboto, ;"><strong style="font-weight: 700;">What We’re Looking For:</strong></div><ul style="margin-bottom: 20px; color: rgb(46, 56, 73); font-family: Roboto, ;"><li style="display: list-item; padding-bottom: 4px; margin-left: 20px; list-style: disc;">With at 1 to 2 of experience in E-Commerce or customer service</li><li style="display: list-item; padding-bottom: 4px; margin-left: 20px; list-style: disc;">Must have excellent communication, customer service and people skills.</li><li style="display: list-item; padding-bottom: 4px; margin-left: 20px; list-style: disc;">Must be patient, hardworking and can work well under pressure.</li><li style="display: list-item; padding-bottom: 4px; margin-left: 20px; list-style: disc;">Experienced in using at least one of the following platforms for customer service: FB Messenger, Lazada Chat, Shopee Chat etc</li><li style="display: list-item; padding-bottom: 4px; margin-left: 20px; list-style: disc;">Experience in customer service for regional countries (Singapore, etc) is a plus but not required</li><li style="display: list-item; padding-bottom: 4px; margin-left: 20px; list-style: disc;">Amenable to work on weekends and on shifting schedules</li><li style="display: list-item; padding-bottom: 4px; margin-left: 20px; list-style: disc;">Willing to do WFH and onsite (hybrid set-up)</li><li style="display: list-item; padding-bottom: 4px; margin-left: 20px; list-style: disc;">Must have a working laptop and stable internet connection at home</li></ul>
Key Skills
Customer SupportCommunication SkillsCustomer ServicePeople SkillsProblem SolvingE-CommerceBrand SupportMarketing StrategiesProductivity ImprovementProfitability ImprovementWebsite ManagementWrite-UpsPatienceHardworkingAbility to Work Under Pressure
Categories
Customer Service & SupportSalesMarketingTechnology
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