T&L: Digital Transformation Assistant Manager

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

• Manage end-to-end process for onboarding clients/Deloitte teams onto digital platforms (include setup, management of platforms, support, queries, feedback and others) to ensure successful project delivery with good user experience
• Grasp a strong understanding of business processes and learn new digital features, platforms and tools or conduct process review to resolve business issues
• Drive adoption to using digital platforms via change management initiatives (i.e. stakeholder management, communication, resistance management, training and coaching)
• Present and facilitate impactful proposal, training and engagement sessions for both Deloitte teams and clients
• Drive continuous improvement initiatives and contribute to process optimization

Your role as a leader 

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Assistant Manager across our Firm is expected to:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements 

Qualifications:

• Bachelor’s degree from an established University, with at least 5 years of experience in strong communication and stakeholder management
• Prior exposure to tax-related processes and/or IT digital projects is an advantage.

Skills and Attributes:

• Excellent problem-solving, change management with process improvement knowledge and project management/coordination with strong implementation skills, adhering to timelines
• Strong interpersonal, communication and presentation skills in engaging clients and stakeholders across all levels and ability to conduct client proposals, trainings and large-scale engagement sessions with >100 audience
• Highly detail-oriented, adaptable to changes, and user-centric with a strong “continuous improvement” mindset.
• Fast responsiveness with ability to work independently and collaboratively with various teams while managing multiple priorities.

Technical Proficiency:

• Keen interest in learning, using various digital platforms, tools and continuously exploring new features within existing tools.
• Basic knowledge of SharePoint Online and Microsoft Excel (e.g., VLOOKUP, Pivot Tables, Power Query)