Customer Care Representative II - Mexico City

Experience: Minimum 3-5 years in a customer service or client-facing role, preferably in the medical device, pharmaceutical, or healthcare industry. Education: Bachelor's degree in Business Administration, International Business, Communications, Accounting, Industrial Engineering or similar. Technical Skills: Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office Suite (Excel, Outlook, Word) and ERP preferably SAP. Others: Demonstrated ability to manage complaints, resolve issues effectively, and maintain a positive customer experience. Strong knowledge of Order Management workflow and OTC (Order to Cash). Strong interpersonal skills with empathy, patience, and professionalism. Moderate knowledge of accounting movements like Billing, Credit/Debit Notes, Free of Charge Billing. Ability to work cross-functionally with internal departments such as Sales, Finance, Regulatory, and Logistics, Planning, etc. Excellent verbal and written communication skills Intermediate to advanced English proficiency 70% Strong attention to detail and ability to prioritize multiple tasks under tight deadlines. Solves problems considering common practice or procedures; determines appropriate action by analyzing possible solutions and their impact on business or technology using practical experience, judgment and precedents Receives a moderate level of guidance and direction Understanding of quality systems and regulatory requirements in a highly regulated industry supporting the internal and external audits.