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Automotive Service Manager - Experienced

12/2/2025

The Automotive Service Manager will drive sales and service in Big O Tire Service Centers while leading and coaching the service team. The role requires a thorough understanding of service technician positions and the ability to manage multiple tasks under pressure.

Salary

25 - 34 USD

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

About The Company

The Big O Tires story begins back in 1962, just as America's new love affair with the automobile was hitting high gear. The market for replacement tires was exploding, and independent tire dealers found themselves struggling to compete in the face of low prices offered by major tire manufacturers' own company stores. Big O's founding fathers were a handful of progressive independent tire dealers who decided to band together to form a tire-buying cooperative so that they could secure volume pricing and keep their customers happy. Their concept worked. In the years that followed, The Big O Tires co-op evolved into a full-fledged franchise as it continued to find innovative ways to harness the power of the collective to benefit independent dealerships and their customers. Almost a half-decade later, Big O Tires has become North America's largest retail tire franchisor, with over 400 independently-owned and operated locations, providing customers with a broad range of automotive services in addition to quality tires, wheels and accessories. Big O has become an industry role model admired for its innovative approach to franchising and unmatched customer loyalty ratings. In 1996, Big O Tires joined forces with one of the largest and most respected tire marketers in the nation when it became part of TBC Corporation. Big O's reach was broadened again in 2005, when TBC Corporation was acquired by Sumitomo Corporation of America, the largest wholly-owned subsidiary of Tokyo-based Sumitomo, one of the world's leading traders of goods and services. As Big O Tires continues to thrive and adapt to an ever-changing marketplace, it remains rooted in its humble beginnings as a proud collective of independent dealers committed to putting its customers first.

About the Role

Benefits:

401(k) matching
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance

Advance Your Automotive Career in 2026

Store Manager Opportunity at BIG O TIRES

Join a Fast-Growing Automotive Franchise in California and Washington. Take our BIG O TIRE challenge and elevate your automotive career this year. If you have a winning attitude and want to grow with a top-tier company, this is an opportunity you do not want to miss!

Job Overview

We are looking for a highly motivated and skilled Store Manager to lead our automotive team. The ideal candidate should have extensive automotive experience and a strong foundation in service management. This role includes overseeing all daily operations, providing exceptional customer service, and driving sales growth. The Store Manager will ensure high standards in vehicle maintenance, repair quality, and operational efficiency, while creating a positive environment for both staff and customers.

Duties

Oversee daily store operations, including sales, service, and administrative tasks
Supervise and motivate staff to achieve performance targets and deliver excellent customer service
Manage automotive repairs and services such as oil changes, brake repairs, transmissions, alignments, suspension, tire services, diesel engine repairs, shocks & struts, air brakes, and auto body repairs
Ensure technicians conduct diagnostics accurately using appropriate tools and mechanical expertise
Handle customer inquiries, resolve issues promptly, and promote upselling of additional services and vehicle accessories
Maintain inventory levels for parts and supplies, and coordinate with vendors for timely procurement
Oversee auto estimating and service writing to ensure accurate billing and documentation
Conduct vehicle inspections to ensure compliance with safety standards and quality control measures
Manage cash handling procedures securely and accurately
Develop strategies to increase sales through automobile sales initiatives and service promotions

Qualifications

Proven operational experience with a strong grasp of automotive sales processes
Extensive background in auto service management, including mechanical and diagnostic expertise
Knowledge of vehicle maintenance procedures, including oil changes, brake repair, transmissions, alignments, suspension, tire services, diesel engine repair, shocks & struts, air brakes, and auto body repair
Experience in automotive repair shop operations, with familiarity in service technician roles and service standards
Skills in auto estimating, service writing, and customer service excellence
Ability to upsell services effectively while maintaining integrity and customer trust
Strong mechanical knowledge with capacity to oversee complex repairs, such as transmissions or diesel engines
Excellent leadership skills with the ability to manage a diverse team of technicians and sales staff
Effective communication skills, focusing on sales techniques and automobile sales strategies

This position presents an exciting opportunity for a committed professional to lead a dynamic team in the automotive industry. The ideal candidate will combine technical expertise with strong leadership skills to achieve success throughout all store operations.

Apply Today

Please send your resume and/or a list of your work experience, along with your preferred time for a call, for immediate consideration.

Compensation: $25.00 - $32.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

From flat tires and oil changes to rotor resurfacing and that weird clunking sound you’ve been hearing for a week, there are a lot of Big Oh Nos for your car. Luckily, Big O Tires has the Big O Yes for all of them. For over 50 years, our customers have trusted us to offer straight answers and reliable service. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business.

Most Big O Tires stores are individually owned and operated by franchisees, and each franchisee makes the staffing and hiring decisions for the individual location(s). However, the Big O franchisees are always looking for new faces with experience and desire to serve Big O Tires store customers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Big O Tires Corporate.

Key Skills

Service Manager ExpertiseLeadershipCoachingService Technician KnowledgeMechanical KnowledgeService SalesExpense ControlCommunication SkillsCustomer Service SkillsProfessional Integrity