Front Desk Agent

Description

Be the first impression that makes every stay unforgettable.

At Aloft Frisco, we create an energetic, fun, and welcoming environment where our guests can connect, relax, and recharge. As part of the Avion Hospitality family, we’re looking for a Front Desk Agent who is passionate about delivering exceptional service, thrives in a fast-paced environment, and loves being the person who brightens someone’s day from the moment they walk through the door.

If you’re friendly, proactive, and love solving problems with a smile—this role is for you.

What You'll Do

• Greet and welcome guests with energy and warmth, ensuring a smooth and friendly check-in and check-out experience.
• Handle guest reservations, modifications, and hotel information requests with accuracy and efficiency.
• Serve as the go-to resource for local recommendations, transportation, dining, entertainment, and hotel amenities.
• Maintain operation of the switchboard and communication systems and respond professionally to guest needs.
• Manage guest accounts, billing, and room assignments quickly and accurately.
• Communicate effectively with all departments to support guest requests and seamless service delivery.
• Assist with arrivals, packages, amenities, luggage, and other guest needs when required.
• Stay knowledgeable about hotel services, promotions, local events, and special packages.
• Support a clean and organized front desk workspace and help maintain safety and cleanliness throughout the property.
• Uphold Avion Hospitality brand standards, policies, uniform guidelines, and service expectations.
• Maintain regular attendance and a flexible schedule that may include nights, weekends, and holidays. 

Join the Aloft Experience

We’re not your traditional hotel—and we’re looking for people who want more than a job. At Aloft Frisco, you’re part of creating an environment where guests feel inspired, connected, and cared for. Bring your personality, your passion for people, and your commitment to service excellence—and we’ll give you a place to grow.

Requirements

What You'll Bring

• High school diploma or equivalent required; hospitality or customer-service experience preferred.
• Positive, upbeat personality with strong communication and interpersonal skills.
• Ability to multitask, stay calm under pressure, and solve problems quickly and professionally.
• Confidence using computers, Microsoft Office, and hotel systems (training provided).
• Comfortable working in a fast-paced, team-oriented environment.
• Ability to handle basic math and financial transactions accurately.
• Ability to read, write, and understand short instructions, memos, and correspondence.
• Willingness to support a flexible schedule based on business needs.

Physical & Scheduling Requirements

• May require long periods of standing and light lifting (up to 20 lbs)
• Ability to work varied shifts including evenings, nights, weekends, and holidays