Secondary Market Manager

Description

Step into a role where your leadership fuels impact across the entire state. Goodwill Industries of New Mexico is seeking a Secondary Operations Manager to lead the teams behind our outlet store, salvage operations, warehousing, and pre-processing functions—critical engines that fund life-changing services for New Mexicans. We’re looking for a driven operator who can elevate processes, inspire teams, and accelerate growth. If you want a career that’s bigger than a paycheck, this is it.

Position Expectations: 

• Oversees the operations and business performance of Goodwill Industries of New Mexico’s Secondary Market Department.
• Directly manages Salvage Operations, Outlet Operations, the New Goods Program (including Target), all Warehouse Facilities, and the Processing Team.
• Ensures efficient material flow and operational alignment across salvage, outlet, new goods, processing, and warehouse operations.
• Maintains a positive public image by ensuring a clean, safe, and organized work environment, including high-quality product presentation.
• Safeguards merchandise and facilities by enforcing strong security and loss-prevention protocols.
• Optimizes warehouse utilization, inventory movement, and space planning to support production, revenue, and sustainability goals.
• Ensures compliance with all Goodwill policies and procedures. 
• Maximizes salvage and recycling revenue through strategic recovery, resale, and diversion initiatives.
• Responsible for setting direction, ensuring operational alignment, driving performance management, and upholding GINM standards across all supervised departments.

Job-Specific Competencies:

• Strong understanding of secondary market, salvage operations, new goods management, and processing operations.
• Knowledge of recycling, materials recovery, and logistics best practices.
• Ability to analyze operational data and optimize workflow.
• Excellent leadership, communication, and problem-solving skills.
• Excellent organizational, time management, and customer service skills.
• Proficiency in MS Office and warehouse management systems.
• Ability to foster collaboration across multiple departments.
• Demonstrates a willingness to actively participate in projects, processes, and initiatives rather than solely delegating. Models a collaborative, hands-on leadership approach.

Physical Demands & Work Environment:

The employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; and see, talk and hear. Frequently required to sit, walk, and stand. Occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25 lbs. May be exposed to outside weather conditions. Mental demands are characteristic of support function jobs. Specific vision abilities include color vision, depth perception, distance vision, and peripheral vision.

Supervisory Responsibilities:

Directly supervises the Outlet Store Manager, Pre-Processing Manager, and Warehouse/Salvage Leads; and additional staff as assigned. Provides indirect oversight and guidance to outlet associates, pre-processing staff and warehouse/salvage teams. Carries out supervisory responsibilities in accordance with organization’s policies and applicable laws.

Requirements

The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver’s license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.

• High School Diploma/GED required, Bachelor’s degree in Business, Logistics, or related field preferred.
• Minimum 5 years of progressive experience in retail, warehouse, or salvage operations, including 3 years in a supervisory capacity.