Parts Operations Supervisor

Description

Lead all aspects of parts operations for the dealership—including counter, hose, and warehousing workstreams—fostering a Growth Minded, Lean Thinking culture that brings out the Best in themselves and their team every day. Create a safe, efficient, and customer-focused environment, ensuring parts are available and delivered quickly and reliably to unlock increased value for our customers. Oversee an operational staff, ensuring compliance with safety, performance standards, and operational excellence in alignment with Caterpillar and Wheeler Machinery standards to be the Best. 

Key Responsibilities:

Safety & Culture 

• Champion a zero-accident workplace using Total Safety Management and TRACK safety systems. 
• Foster a Growth Minded, Lean Thinking culture that empowers team members to “See it, Do it, Teach it,” bringing out the Best in themselves and each other every day. 
• Ensure all team members are equipped and supported to work safely and return home safely each day 
• Implement a 5S lean mentality and culture throughout all Ely Branch operations 

Customer Experience

• Take a customer viewpoint to understand needs and urgency across all market areas. 
• Deliver a Wow Experience by ensuring parts are available and delivered with speed and reliability. 
• Resolve customer (internal and external) issues proactively with an action-oriented, alternative solutions mindset, leading all communication with the customers through extreme ownership.   

Operational Excellence

• Lead the operational teams using Lean principles from our Wheeler Lean Playbook to eliminate waste and drive improved efficiency. 
• Develop and achieve department budget metrics aligned with revenue, direct expenses, and profitability objectives. 
• Oversee all parts operations including counter, hose, and warehousing activities working very closely with the supply chain and logistics teams. 

Digital Transformation

• Utilize digital tools and software such as Parts Viz, SIS 2.0, Parts.Cat.Com, and other tools to maximize the value provided to our customer base. 
• Automate processes where possible and implement Standard Operating Procedures when possible and develop them when needed. 
• Maintain a Growth Mindset towards adopting future digital tools that unlock increased value for customers. 

Expense Management

• Track and optimize key operational expenses such as personnel, freight, warranty, emergency service charges, supplies, etc. 
• Implement cost-control measures and integrate KPIs into the Daily Management (PSQDC) of our operational teams 

Enhanced Services

• Work with the Logistics teams to support and manage the Vendor Managed Inventory (VMI) programs to improve customer uptime and reduce emergency orders. 
• Oversee delivery services to ensure timely, accurate, and cost-effective fulfillment of customer orders. 
• Leadership & Talent Development 
• Build a pipeline of talent and succession plans for key roles. 
• Mentor direct reports to achieve department goals. 
• Promote a One Unified Team Approach across the department. 

Strategic Initiatives

• Support go-to-market scalability and operational goals. 
• Implement Lean Daily Management tools (PSQDC) to measure performance across People, Safety, Quality, Delivery, and Cost. 

Qualifications

•  5–10 years of leadership experience in parts operations. 
• Safety-oriented mindset and ability to thrive in a fast-paced, Growth Minded environment truly understanding the hazards related to our Mining Industry 
• Proven track record of achieving results through problem solving and Lean Thinking. 
• Committed to bringing out the Best in themselves and their team, through a Growth Mindset and Lean Thinking. 
• Strong understanding of operational excellence and customer value creation. 
• Ability to lead cross-functional teams and manage vendor relationships. 
• Proficiency in inventory management and route planning tools. 
• Excellent communication, problem-solving, and organizational skills. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).