Front Desk Manager
12/3/2025
The Front Desk Manager is responsible for greeting members and guests, ensuring a positive entrance into the gym, and monitoring check-ins. They also handle guest registrations, direct inquiries, and manage retail and concession sales.
Working Hours
40 hours/week
Company Size
51-200 employees
Language
English
Visa Sponsorship
No
Job Description:
- Greet members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the gym.
- Provide security and control to the front door area of the facility.
- Monitor check-ins to identify delinquent accounts.
- Register all guests into the gym using proper registration procedures.
- Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner.
- Answer phone in a professional and courteous manner.
- Respond immediately to member requests, inquiries and concerns.
- Distribute keys, towels and other materials as needed
- Process retail and concession sales.
- High school diploma required
- Excellent customer service skills
- Ability to communicate effectively with both staff and members
- Ability to multi-task
- Knowledge of basic cash processing procedures
- Functional computer skills
- Implement Systems
- Scheduling
- Maintaing spreadsheets wtih accuracy
- Maintaining the front desk
- Ensuring staff is following company policies and procedures
- Leading the front desk with confidence
Job Qualifications:
- High school diploma required
- Excellent customer service skills
- Ability to communicate effectively with both staff and members
- Ability to multi-task
- Knowledge of basic cash processing procedures
- Functional computer skills
- Knowledge of microsoft word and excel
We look forward to hearing from you!
What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.
We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.
If this feels like you, we can't wait to get your application!
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