Front Desk Manager

Golds Gym is expanding in Vancouver BC. We are seeking energetic motivated individuals to become part of our management team in Port Coquitlam, BC.

Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!

Gold’s Gym has been a leader in excellence for over 45 years with over 700 locations world-wide! At Golds we are committed to helping people find their inner strength and reach their goals. We offer the whole experience, with diverse group class schedules as well as the latest in cardio and strength training equipment. We pride ourselves not only on having the equipment necessary for people to reach their goals, but also the support from our entire staff. At Gold’s Gym, you become part of a tradition of commitment and excellence that has helped millions accomplish their goals and dreams.

Position Scope:

Management/Leadership Duties:

• Manage Operations team to ensure policies and procedures are followed at all times
• Hires, trains and supervises operations team members for the front desk, Kids Club and Housekeeping Associates. 
• Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues
• Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time
• Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists
• Works in cooperation with GM to manage/process cancellations following procedures in place to retain member
• Assists GM with management, ensure all members concerns are addressed in a timely manner
• Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline
• Reporting - Keeping accurate reports of member past due accounts
• Collections
• POS reconcilation 

Operations Support:

• Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes
• Directs and controls all gym walk-thrus
• Communicates with GM regarding ways to improve front desk operations
• Responsible for communicating and following cash management procedures
• Manages the retail sales procedures for the gym.

Job Qualifications:

• Excellent communication, organization and customer service skills
• Understanding of basic cash procedures
• Basic computer skills
• Ability to handle challenging customer issues with patience, tact and professionalism
• Excellent training skills
• Excellent leadership and management skills
• Basic knowledge of microsoft word, excel spreadsheet

Hourly: $13