Walser Subaru Burnsville Service Advisor Team Lead

12/3/2025

The Service Advisor Team Lead manages a team of Service Advisors and Service Runners to enhance the service drive process. They provide training, assign tasks, and support team members to ensure efficient customer service and performance.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

Walser Automotive Group has been family-owned in Minnesota for over 65 years. We lead with our “Best Price First” philosophy—offering the lowest price upfront and transparently, with no need for haggling. We proudly sell and service 22 leading import and domestic brands across our locations in Minnesota, Kansas, and Illinois, offering a diverse selection to meet the needs of every customer. Walser is deeply committed to building stronger communities through meaningful investments and giving back. We donate 5% of pre-tax earnings to the Walser Foundation, supporting local organizations that focus on education and workforce development. Diversity, equity, and inclusion are core to who we are. Through our Employee Resource Groups like Women of Walser, Drive with Pride, the Asian Hmong Alliance, and Veterans at Walser, we foster an inclusive environment where all employees and customers feel valued while actively supporting DEI initiatives across our communities.

About the Role

Reports to: Service Manager

Direct Reports to this Position: Service Advisor/s and Service Runners 

Come join our Walser family! Our company has been a pioneer in the automotive industry with over 65 years of service. We believe in Family, Career and Diversity. We show that through progressive, family-focused benefits and perks, compelling career paths, and a commitment to diversity, inclusion, and belonging.

How do our Service Advisor Team Lead Drive Impact?

Manage a team of Service Advisors and Service Runners to enhance Walser’s service drive process
Daily 1:1 Service Advisor and Service Runner training/coaching
- Focus on customer experience and creating efficiency for our guests
Assign repair orders to your team by skill level as part of the preparation/and or preplanning process
Provide service drive support during customer touchpoints to develop underperforming team members.
Work with team to troubleshoot inefficiencies and solve for process breakdowns. 
Daily reporting of team’s performance with appropriate coaching and documentation as required.
- This includes all performance standards as well as attendance, scheduling, time off and payroll. 
Ongoing staffing (both internal/external) of any vacancies on the team, by screening, interviewing, and selecting the best talent for your team. 
Assist the team and total shop with any customer relations concerns, shoulder to shoulder support when required to prevent any escalations

Coverage for other Service drive management as needed to ensure no team of Service Advisors is left without support.  
Work with team Service Runner staff to ensure customer vehicles are moving safely and efficiently
Ensure the team understands store, team and personal performance metrics and goals. Communicate in your team daily huddle.
Hours sold by service advisor
Hours sold total team/shop
CSI
Ensure Service Advisors are using all the tools available to them and provide coaching and troubleshooting where necessary Ex Tekion, Tekion Video, Workflow, True video etc.

Always follow company rules for safeguarding customer information
Ensure Walser service processes and scripts are followed by employees
Lead by example and be an advocate for staff
Must wear safety eyewear at all times when in dealership service departments
Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
Embrace and exhibit Walser CORE values
All other duties, tasks and/or projects as assigned

We're Looking For:

Proven success in Service Advisor role
Desire and ability to coach and improve the performance of a team
Demonstrated ability to multi-task, handle frequent interruptions and shifting priorities
Demonstrated strong and effective oral and written communication skills
Must have excellent customer service skills
Must have a positive attitude and work well in a team environment
Must have a valid driver’s license and acceptable driving record

Physical Demands

Moving and walking around the dealership
Sitting, standing, reaching, bending, and lifting
Utilizing a computer for day-to-day tasks and electronic technology required by OEMs
Certain areas of the dealership environmental demands may include noise, vibration, paint, dust, exhaust fumes, other hazardous and non-hazardous materials, extreme heat and/or cold
Driving vehicles

What We Offer:

Medical, Dental, Vision coverage & HSA/FSA
Paid Parental Leave (Maternity, Paternity, Adoption)
Adoption Assistance Program
Life Insurance and 401K with Employer Match
Pet insurance and Employee discounts
Access to our Employee Resource Groups, such as: Women of Walser, Drive with Pride and Asian Hmong Alliance
The opportunity to volunteer through the Walser Foundation -The Walser Foundation: Our Community Mission - YouTube

We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:

Do The Right Thing – Nothing is worth compromising a relationship.

Lead By Example – Be willing to help no matter how difficult the challenge.

Display Positive Energy – A good attitude is highly contagious.

Be Open Minded – The only thing that is constant is change.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

Key Skills

Service AdvisorTeam ManagementCustomer ExperienceCoachingCommunication SkillsMulti-taskingProblem SolvingPerformance MetricsCustomer RelationsSafety ComplianceTechnical ToolsTeam SupportAttendance ManagementHiringProcess ImprovementPositive Attitude