Aftercare Case Manager

Description

The Aftercare Case Manager works with clients who have joined the Our Lady’s Inn Aftercare Program as they transition from the Residential Program. He/she facilitates the transition by assisting with housing navigation services and providing a continuation of services received in the Residential Program, including case management, advocacy, resource referral, and general support. The Aftercare Case Manager maintains a connection with clients and their families, supporting the family on their path toward stability and self-sufficiency. The Aftercare Case Manager must have a demonstrated ability to work within a trauma-informed care approach to service delivery.  

Essential Responsibilities: (include but are not limited to):

• Establish and nurture a therapeutic relationship with clients to facilitate a smooth transition to the Aftercare Program.
• Coordinate community resources as needed for specific client needs.
• Establish regular communication and or meetings with assigned clients.
• Establish and maintain professional boundaries with each client. 
• Utilize the agency database to maintain accurate records of contacts, case management, material, and other support provided, and progress made on her goals.
• Transport clients to those appointments that are significant in helping clients move forward, such as court appearances,      employment interviews, and social services or housing meetings.
• Develop and administer surveys to Aftercare clients to assist in ascertaining their current needs and tracking progress while enrolled in the program.
• Attend community resource networking meetings as assigned to develop relationships and resources within the community.
• Coordinate the annual client Christmas “Adopt a Family” giving program, including donor solicitation, client participation, and gift distribution.
• Understand and adhere to OLI policies and procedures as outlined in the employee handbook.
• Maintain a network of local housing and other resources that can benefit the clients and continuously look for additional resources to share with clients.
• Attend weekly staff meetings and all staff meetings.
• Support in-house residential program by assisting with front office duties, meal preparation and serving food, and transportation of clients.
• Other duties as assigned.

Requirements

Education: Bachelor’s Degree

Experience: Case management experience within the social services field. Experience working with the unhoused population and knowledge of community resources for homeless individuals.

Skills and Abilities: Organized, detail-oriented, reliable. Excellent driving record. Strong computer and database skills. 

Schedule: Monday through Friday 30 hours (mostly days and 1 evening per week)