Luxury Spa Associate

12/3/2025

The Luxury Spa Associate is responsible for front desk operations, including guest check-ins, scheduling, and handling payments. This role requires a strong focus on customer service and sales, ensuring a high-quality experience for guests.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

Luxury Spa specializing in Massage Therapy, Facials, Body Treatments and Waxing.

About the Role

QUALIFICATIONS

Minimum 1-year experience in front desk (spa, med spa, salon ), skincare or cosmetic sales
Flexible schedule
Must be able to work Saturdays, Sundays, Holidays, opening or closing shifts.
Must have 1+ years of spa experience or within a similar customer experience industry.
Have a polished appearance per our dress code guidelines (willing to cover any visible tattoos or facial piercings during shift hours). Only natural hair colors accepted, unless approved by Spa Manager. Nails must be kept clean; neutral polishes only.
Excellent verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with managers, team members and guests.
Natural leader with the ability to ensure daily tasks are completed
An interest in being developed for a future leadership role
Demonstrated ability to be a self-starter, and complete appropriate tasks without being promoted.
Background check required

RESPONSIBILITIES- This is a client facing role with the ability to quickly be promoted to leadership and management roles

Sales-driven, and have a customer service-oriented personality, as position requires making spa/product recommendations and selling of products and services.
Ability to accurately receive payments, keep record, answer the phone, book/confirm appointments, check clients in and out.
Confidently run front desk operations solo, including guest check-ins, client scheduling, and phones, while management focuses on back-of-house support.
Work with a guest experience team to ensure all tasks are correctly completed each day
Must have ability to multi-task, and work in a fast-paced, high-volume environment, while maintaining professionalism.
Partake in regular meetings with Spa Manager and/or Ownership
Correctly coordinate and oversee guest’s appointments, service changes and dining requests
Ability to anticipate, handle and overcome client and team objections.
Interacts agreeably with consideration towards guests and team members.
Ensure spa is well maintained to guarantee the highest guest experience.
Stock locker room, lounge, dining room and treatment rooms with appropriate amenities such as towels, robes, beverages, snacks, etc.
Ability to lift, bend, stoop, walk and carry up to 30lbs. with or without reasonable accommodation.
Ability to stand and move throughout spa and continuously perform essential job functions with or without reasonable accommodation.

Compensation: $15.00 per hour

Luxury Escape. Luxury Experiences. Culture A Day Spa.

Culture A Day Spa is a 5 star award winning spa. Our 2025-2024 Awards include: Best Couple's Day Spa - Texas, Best Facial- Frisco/Plano, Top 3 spas- Frisco, Best Massage/spa - Frisco

The Spa is a 4,400 square feet luxury day spa featuring 9 treatment rooms, 2 saunas, Igloo room, 2 relaxation lounges, retail boutique, private dining room, Women's Locker room and Men's Locker room. We are looking for team members who enjoy providing exceptional customer service to fill the demand of hosting our growing clientele.

CULTURE’S MISSION STATEMENT

The Team Member Experience: Provide our employees with a Culture of professionalism, trust, caring and team-oriented atmosphere. We want our employees to feel like they are a part of something larger – something that allows them to touch the lives of all they have the opportunity to know.

The Guest Experience: Provide each guest with a memorable experience; helping each client to feel relaxed and rejuvenated in their mind, body and spirit. We will do this by providing the finest upscale experience, by using the highest quality products, and the most well-trained team.

–Katelin and Jon Schebler | Owners, Culture a Day Spa

Key Skills

Customer ServiceSalesCommunication SkillsLeadershipMulti-taskingTime ManagementProblem SolvingAttention to DetailSelf-starterFront Desk OperationsAppointment SchedulingTeam CollaborationProfessional AppearanceAdaptabilityGuest ExperienceRecord Keeping