2-5
IT Tech Specialist (Korean and English) | 2025PX05005 | AVON-224|AST-46635
12/3/2025
The IT Tech Specialist will provide hands-on technical support to both office staff and retail teams, managing IT equipment and troubleshooting various technical issues. Responsibilities include supporting day-to-day IT operations, configuring new equipment, and ensuring network connectivity.
Working Hours
40 hours/week
Company Size
2-10 employees
Language
English
Visa Sponsorship
No
About The Company
Predictable outcome through innovations, based upon mutual trust!!
With the emergence of new technologies, many organizations are facing significant challenges such as increased stakeholder expectations, static or reduced budgets or the need to do more with less. This has led to many of them turning to IT to enable their future strategies –
this is where we come in...
Supporting your business to get value from investment in Information Technology. As a cloud service provider, we bring a wealth of experience, from a team of professionals who understand technology, particularly microsoft clouds and the positive impact it can have on improving business outcomes, allowing businesses to meet business objectives to succeed and grow.
Every day, our consultants interact with our customers in different time zones, in different countries, in different cultures, in different languages to deliver innovative solutions for our customer’s business to establish a trustworthy relationship as your managed service provider.
We operate from KOLKATA, INDIA & LONDON, UNITED KINGDOM…
Innovatively Yours!!
About the Role
Onsite Bilingual IT technician to support both our office staff and retail store team. You'll provide hands-on technical support, manage IT equipment, and troubleshoot issues related to hardware, software, network, SAP, and point-of-sale (POS) systems.
Fluent in KOREAN and ENGLISH Mandatory
Responsibilities
• Support office and retail staff with day-to-day IT issues
• Troubleshoot desktops, laptops, printers, phones, and POS terminals
• Set up and configure new equipment (PCs, monitors, scanners, registers, etc.)
• Install and maintain software, OS updates, and security patches
• Handle SAP user issues (e.g., access, printing, basic errors)
• Troubleshoot POS devices, receipt printers, scanners, and payment terminals
• Ensure network connectivity (wired and wireless) is stable and functional
• Maintain accurate IT asset inventory and documentation
• Support new hire onboarding and terminations (hardware, accounts, access)
• Manage tickets through the helpdesk system and escalate when needed
• Work with vendors for equipment repair or service coordination
Requirements
• Bilingual Korean/English
• 2+ years in IT support, preferably in mixed office/retail environments
• BS or BA degree in computer science, or a related field is desired.
• Hands-on experience with SAP and POS troubleshooting (Not a requirement)
• Proficient with Windows OS, MacOS, Apple iOS, Microsoft 365, and basic networking
• Familiar with remote support tools, imaging software, and ticketing systems
• Able to lift/move equipment (up to 50 lbs)
• Strong customer service and communication skills
• Ability to troubleshoot problems, eliminate variables, and get to root cause of issues.
• Available for onsite work at both office and retail location
• CompTIA A+, Network+, or other certifications are a plus
Work TimingRegular Hours
Monday to Friday, 9am to 5pm
Work Timezone
Global Timezone
(GMT -0700) Pacific Time - Los Angeles (PST)
Reporting Location
Studio 1886 515 Shatto Place Los Angeles
Hours per week
40
Duration
12 month(s)
Fluent in KOREAN and ENGLISH Mandatory
Responsibilities
• Support office and retail staff with day-to-day IT issues
• Troubleshoot desktops, laptops, printers, phones, and POS terminals
• Set up and configure new equipment (PCs, monitors, scanners, registers, etc.)
• Install and maintain software, OS updates, and security patches
• Handle SAP user issues (e.g., access, printing, basic errors)
• Troubleshoot POS devices, receipt printers, scanners, and payment terminals
• Ensure network connectivity (wired and wireless) is stable and functional
• Maintain accurate IT asset inventory and documentation
• Support new hire onboarding and terminations (hardware, accounts, access)
• Manage tickets through the helpdesk system and escalate when needed
• Work with vendors for equipment repair or service coordination
Requirements
• Bilingual Korean/English
• 2+ years in IT support, preferably in mixed office/retail environments
• BS or BA degree in computer science, or a related field is desired.
• Hands-on experience with SAP and POS troubleshooting (Not a requirement)
• Proficient with Windows OS, MacOS, Apple iOS, Microsoft 365, and basic networking
• Familiar with remote support tools, imaging software, and ticketing systems
• Able to lift/move equipment (up to 50 lbs)
• Strong customer service and communication skills
• Ability to troubleshoot problems, eliminate variables, and get to root cause of issues.
• Available for onsite work at both office and retail location
• CompTIA A+, Network+, or other certifications are a plus
Work TimingRegular Hours
Monday to Friday, 9am to 5pm
Work Timezone
Global Timezone
(GMT -0700) Pacific Time - Los Angeles (PST)
Reporting Location
Studio 1886 515 Shatto Place Los Angeles
Hours per week
40
Duration
12 month(s)
Key Skills
Bilingual Korean/EnglishIT SupportTroubleshootingSAPPOS SystemsWindows OSMacOSMicrosoft 365NetworkingCustomer ServiceCommunication SkillsRemote Support ToolsImaging SoftwareTicketing SystemsHardware SetupSoftware InstallationAsset Management
Categories
TechnologyCustomer Service & SupportRetailAdministrative
Apply Now
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