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Client Success Associate

12/3/2025

Streamline client account management processes to enhance operational efficiency and improve overall client satisfaction. Facilitate effective communication between clients and the development team to ensure products meet client requirements.

Working Hours

40 hours/week

Company Size

501-1,000 employees

Language

English

Visa Sponsorship

About The Company

Qube Cinema is a provider of end-to-end movie technology and solutions. The company draws on decades of experience in cinema and provides a seamless environment for exhibitors, filmmakers and post-production companies with products and services that are flexible, reliable and cost-effective. Qube’s products and services are well established globally, with thousands of installations serving 136 countries across the world. Qube Cinema has been a leading provider of technology in the film, video and audio domains and has pioneered several technology revolutions over the last four decades. The company was instrumental in bringing computer-based digital non-linear editing to India with Avid Technology, transforming the industry and forever changing the way Indian film and television programs were edited. The company subsequently brought digital cinema sound to India with DTS and helped Indian cinema leapfrog a generation, form mono sound directly to digital. In 2005, Qube Cinema became one of the pioneers of the digital cinema transformation worldwide with its Qube digital cinema server and QubeMaster Pro digital cinema mastering products. Qube continues to innovate with Qube Wire, a truly unique self-service digital cinema content delivery and key management service that has quickly become the market leader. The company is also setting up virtual production facilities and has multiple other pathbreaking services under development — all with the aim of bringing to life the passion of every storyteller, to engage, entertain and enlighten the world.

About the Role

About Qube:

At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business. If you are amongst those who love to work along with people making positive or transformative changes in their lives, enabling individuals to recognize and achieve their true potential, then we invite you to join hands with us in our journey of bringing every story to life.

Job Description :

Streamline client account management process, enhancing operational efficiency and improve overall client satisfaction.
Excellent communication skills to attend/resolve client issues on calls/Tickets/Mail.
Facilitate effective communication between clients and the development team, reducing turnaround time and ensure product meet the client's requirements.
Gather and analyze the client feedback to enhance product features and drive continuous improvement.
Develop and nurture strong relationships with major industry players.
Work cross-functionally with other teams to ensure a seamless customer experience.
Open to work in 24*7 Shifts, rotational weekly off, working from office environment
Stay up to date on the latest technologies and trends.

Qualifications:

Any Graduate.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.

Key Skills

Client Account ManagementCommunication SkillsClient Issue ResolutionFeedback AnalysisRelationship BuildingCross-Functional CollaborationTechnology Awareness