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Front Desk Associate

12/4/2025

The Front Desk Associate is responsible for answering phone calls, booking appointments, and sharing information about the membership program. They assist in bringing new clients to the studio and retaining current members.

Salary

17 - 22 USD

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

No

About The Company
The industry leader in one-on-one assisted stretch. StretchLab has redefined what it means to get a stretch. Stretching is about reclaiming your freedom. The freedom to move as you want, to be active and engaged in the life you see yourself having, with no pain and no risk of injury. Being stretched is the key to a longer and healthier life. Assisted, one-on-one stretching is what we do and ALL we do. We are the best at it! Your employees invest in your company's success, invest in their wellness! StretchLab offers a corporate package rate with discounts for employees, or we can arrange to be on-site with our team of Flexologists!
About the Role

StretchLab Santa Monica is currently seeking a high energy, passion filled and sales motivated individual that is fitness minded and has a love for community and our brand!

Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted stretching. Stretch Lab has created a variety of offerings to empower clients to ‘Live Long’. StretchLab has gathered a team of experts already certified in an array of related fields – physical therapy, chiropractic medicine, yoga, Pilates, and more – and brought in the world’s leading authority on stretching and flexibility to deliver on the promise of having the finest team of stretching professionals gathered anywhere. StretchLab’s proprietary Flexologist ™ training ensures that their client’s receive a world class stretching session.

POSITION:

The purpose of the Front Desk Associate is to answer phone calls, book appointments, and share information about our membership program. The goal for this position is bringing new clients to the studio and booking them into Intro Classes. The Associate also assists with retaining current members. Fitness knowledge or background is preferred but not required.

 

COMPENSATION & BENEFITS:

  • This position offers a competitive hourly wage
  • Commission paid on sales
  • Opportunity for bonus based on performance.
  • Opportunity for growth within the studios including additional sales and management positions
  • PAY $17 - $22 PER HOUR + COMMISSION AND BONUSES 

 

REQUIREMENTS:

  • Excellent sales, communication, and customer service skills required
  • Goal-oriented with an ability to achieve sales in memberships for one-on-one and group assisted stretch and retail
  • Ability to learn and use the ClubReady software system
  • Ability to stand or sit for up to 6 hours throughout the workday
  • Must be fluent in English and have excellent communication skills via in person, phone and email
  • Must be able to work under pressure and meet tight deadlines
  • Must have proficient computer skills
  • Daily and/or occasional travel may be required.

 

RESPONSIBILITIES:

  • Assist the General Manager with the sales process of lead generation, follow up, and close
  • Book and confirm intro classes
  • Manage the front desk to greet and check-in clients and prospects when they enter the studio
  • Conduct tours of the facility while establishing a relationship and targeting individual’s needs and wants
  • Maintain acceptable level of personal sales production
  • Emphasize and enforce objectives of the club as a fitness and wellness provider
  • Present available services to current or prospective members
  • Book quality appointments to achieve monthly sales quota and follow-up with leads and missed intro classes
  • Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
  • Ensure studio is clean and tidy
  • Other duties as assigned

 

COMPENSATION & PERKS:

  • Competitive compensation based on experience
  • Commission paid on sales
  • Opportunity for bonus based on performance.
  • Huge opportunities for growth within the studios, including additional sales and management opportunities

 

 





Key Skills
SalesCommunicationCustomer ServiceGoal-OrientedFitness KnowledgeComputer SkillsTime Management
Categories
SalesCustomer Service & SupportSports & RecreationHealthcareHospitality
Benefits
Commission Paid On SalesOpportunity For Bonus Based On PerformanceOpportunity For Growth Within The Studios
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