Associate Relationship Support Manager - GC

<div><strong>Some careers have more impact than others.</strong></div><div> </div><div>If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.</div><div> </div><div>HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Our sector-focused Banking relationship managers provide a single coverage point for multi-national clients. With our global capabilities and footprint, vast expertise, and local knowledge, our Banking teams connect clients to the products and services that meet their international financial needs.</div><div> </div><div>We are currently seeking a high caliber professional to join our team as an ASSOCIATE RELATIONSHIP SUPPORT MANAGER</div><div> </div><div><strong>Areas and Accountabilities </strong></div><div><ul type="disc"><li><ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"><li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">The Client Relationship Support role assists Relationship Managers (RMs) in building relationships by identifying and meeting existing and prospective customer needs. This role is responsible for identifying product and service opportunities, carrying out customer research, financial and credit analysis and helping the RM prepare for customer meetings. Other fundamental parts of the role include co-ordination of credit applications or renewals and risk escalation management. In the absence of the RM, the role holder will act as the focal point for the relationship, products and services.</span></li><li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">The tasks for this role may include some or all of the following:</span></li><li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">Manage and responsible for his/her own assigned portfolio of a number of customers in both Global Corporate &amp; International Mid-Market South team. </span></li><li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">Provide support to the Relationship Managers (RMs) to enable them to optimise the potential value of client relationships, improve client engagement and deliver needs-based solutions and fair outcomes for customers </span></li><li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">Enable proactive client management by attending client meetings with Relationship Manager as necessary, and acting as the first point of contact for customers on daily credit-related enquiries</span></li><li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">Prepare appropriate analysis, proposals and presentations to prospective customers</span></li><li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">Support the RM on day-to-day activities including client planning, pipeline management, co-ordination with product partners and ensuring data and call reports are accurately and timely updated</span></li><li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">Undertake financial, credit and profitability analysis, and prepare the accounts remarks</span></li><li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">Support the RM with third party liaison, including discussions with external lawyers and valuers</span></li><li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">Collaborate with Group colleagues to deliver appropriate needs-based solutions for customers </span></li><li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">Work closely with Service Delivery and co-ordinate the end-to-end credit process, review their deliverables and resolve issues</span></li><li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">Monitor credit risk, including concern lists and credit control reports, and analyse management information</span></li><li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">Provide ongoing risk monitoring in areas concerning Global Standards and Anti-Money Laundering &amp; Sanctions alerts, and act as an escalation point for risk issue response</span></li><li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ensure consistent application of Group Policy and adhere to regulatory, financial, and legal standards to minimise business and reputational risks</span></li></ul></li></ul><p><span style="font-size:12.0pt"><strong><span style="font-family:Arial, sans-serif">Certifications, Qualifications &amp; Experience</span></strong></span></p><p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">• 3 years ++ in Corporate Banking</span></p><p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">• Excellent verbal and written communication skills (English and Vietnamese)</span></p><p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">• Knowledge of the Bank’s operational procedures and systems</span></p><p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">• Proven track record in a client focused environment</span></p><p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">• Experience of working in a teamwork environment</span></p><p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">• Proven experience in identifying and managing the risks, issues and dependencies related to the business and in decision making</span></p><p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">• Experience in the Commercial or Corporate Banking environment</span></p><p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">• Customer service and team skills promoting an environment of co-operation and trust, overcoming resistance where encountered</span></p><p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">• An ability to get things done</span></p><p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">• Possess drive and resilience</span></p><p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">• Possess developed interpersonal skills</span></p><p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">• Possess planning, organisation and time management abilities</span></p><p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">• Possess drive and resilience</span></p><p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-family:Arial, sans-serif">• Possess developed interpersonal skills</span></p><p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"><span style="font-size:12.0pt"><span style="font-family:Arial, sans-serif"><span style="font-size:12.0pt;font-family:Arial, sans-serif">• Possess planning, organisation and time management abilities</span></span></span></p><p style="margin:0.0in 0.0in 0.0in 0.25in;font-size:12.0pt;font-family:&#39;Times New Roman&#39;, serif"> </p><div>You’ll achieve more when you join HSBC. </div><div> </div><div><a href="http://www.hsbc.com/careers" target="_blank" rel="noopener">http://www.hsbc.com/careers</a> </div><div> </div><div>HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</div><div> </div><div>Issued by The Hongkong and Shanghai Banking Corporation Limited</div></div>