Client Engagement Associate

Position Overview

• To be a “trusted advisor” to our clients by being an expert in the MSIGHTS Platform. “Client Engagement” is about ensuringour clients realize the maximum return on their investment and understand how to use the MSIGHTS Platform to drive marketing decisions.
• Primary functions may include user training, support case management, client relationship management/support, monitoring of day-to-day MSIGHTS Platform operations and usage, data report QA and coordination with Technology for project development, management and implementation.
• As part of the MSIGHTS’ Client Engagement team, this position requires a great capacity to take initiative, an ability to consistently deliver above expectation, a passion for continuous improvement, and a willingness to work hard and be rewarded.

Responsibilities

• Develop a complete understanding of the MSIGHTS Platform and data relationships in order to assist users with troubleshooting and gaining maximum value from the Platform.
• Provide support, training and daily operations for client users and their vendor partners.
• Perform ad hoc data analysis, research and QA as required to ensure data integrity and resolve existing or potential data issues.
• Identify value-added processes and areas of improvement based on client feedback and translate those into actionable steps for development and implementation.
• Proactively communicate with users through email and cloud-based conferencing to cultivate value-based relationships with clients and other stakeholders.
• Support Senior Client Engagement team members and key client contacts with weekly status meetings, resource development and ad hoc requests.
• Maintain documentation of reporting data logic, new developments in the Platform and user accounts.

Qualifications

• Must be a self-starter and willing to take the initiative to learn how our application is designed and used by our clients. Must be able to think like a client system user. Key to this qualification is being able to effectively support and train users in everything MSIGHTS has to offer and anticipate future needs.
• Exceptional ability to go through our internal training sessions and learn the MSIGHTS Platform from a user and marketer’s perspective.
• Strong communications skills — both written and verbal — and the ability to work well with an internal team.
• Must be detail-oriented, committed to quality, and client-focused, all while being flexible and entrepreneurial in a fast-paced international work environment.
• Exceptional project management, analytical and problem-solving skills, and experience applying these skills to resolve application design considerations and client business issues.
• A strong working knowledge of MS Office (Excel, Word, and PowerPoint) is essential. An ability to quickly learn software programs is a major plus.
• 1-3 years of relevant experience
• Bachelor’s Degree or equivalent.