Senior Program Manager- AI Forward Deployed Engineer
12/4/2025
The Senior Program Manager will engage deeply with one strategic customer at a time to design and deliver production-ready agents using Copilot Studio and Azure services. This role involves owning end-to-end delivery from scoping and prototyping to production deployment, ensuring successful adoption and fast-tracking value realization.
Salary
119800 - 234700 USD
Working Hours
40 hours/week
Company Size
10,001+ employees
Language
English
Visa Sponsorship
No
Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness in a cloud-enabled world.
The Customer and Partner Ecosystem (CAPE) group is a rapidly growing organization that is responsible for the Copilot Studio, M365 Copilot and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered.
Microsoft Power Platform is a low-code platform that allows users to rapidly build customized end-to-end business solutions. Microsoft Copilot Studio is a graphical, low-code tool for building agents and agent flows.
To help our largest, most strategic customers unlock real business value with these tools, we have a Forward Deployed Engineering (FDE) team. We are looking for a Senior Program Manager- AI Forward Deployed Engineer to join our team. In this role, you will engage deeply with one strategic customer at a time, embedding for multiple weeks to co-design and co-develop their first production-ready Copilot Studio agents—be it conversational agents, autonomous agents, or M365 Copilot agents.
Your mission: ensure successful adoption and fast-track value realization during the initial implementation phase. You will operate at the intersection of delivery and product, working with customers to design agent flows, integrate Azure services and enterprise systems, and build real-world solutions using the full extensibility of the Microsoft stack.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Embed deeply with one customer at a time to design and deliver production-ready agents using Copilot Studio, Power Platform, Microsoft 365 Copilot, and Azure services.
- Own end-to-end delivery: from scoping and prototyping to production deployment—building full-stack agentic solutions that integrate securely with enterprise systems and APIs.
- Collaborate closely with customer stakeholders (from execs to developers), Microsoft field teams, and product engineering to ensure successful adoption and unblock complex scenarios.
- Surface field insights to influence the Copilot Studio product roadmap—articulating blockers, patterns, and needs from real-world deployments.
- Operate hands-on with extensibility patterns, connectors, Azure integration, and conversational orchestration—doing whatever it takes to ship value.
- Contribute to scale: codify best practices, publish internal playbooks, and share reusable patterns to help the FDE function grow and evolve.
Qualifications
Required Qualifications:
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Technical Sales Acumen: Experience presenting the value of technology solutions and architectures through customer presentations, design sessions, POCs accelerating technical wins, with an understanding of enterprise sales is a big plus.
- Develop and maintain technical expertise: An FDE should stay up to date with the latest developments and advancements in Generative and Agentic AI space including new tech, competitors, and internal product and services offerings.
- Experience in leading complex deployments of Generative AI/traditional ML solutions.
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Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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