Customer Service Representative (CSR) - Full-Time - Griffin, Ga

 United Bank

Who We Are:

United Bank offers exciting career opportunities and has a unique company mission and culture. We are an innovative and growing 120-year-old, $2.4 billion Community Bank, that proudly provides Signature Service to our customers, in 19 locations and 11 counties, throughout Middle Georgia. 

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What We Offer:

• Career opportunities and growth.
• Competitive benefit package. Benefits include: paid employee health insurance, dental insurance, vision insurance, short-term disability insurance, paid long-term disability insurance, paid life insurance, 401(k) plan with employer contributions, Employee Stock Ownership Plan (ESOP) with employer contributions, flexible spending account (FSA), wellness program, employee assistance program, vacation time, sick time, paid federal holidays, and other unique perks.
• Flexibility
• Unique Culture

Job Summary:

Responsible for offering customer centered financial products and services to consumers and small businesses.  Customer Service Representatives are the financial liaison in building, deepening, and retaining long-term relationships while providing world class, Signature Service.

General Description/Duties:

Duties include but are not limited to the following:

• Uses a consultative approach to understand customers’ financial needs and educates them on how to get the greatest value from our products and services.
• Provides tailored solutions (establishes and expands relationships) by opening and maintaining a variety of deposit accounts and financial services.
• Resolves product or service problems by clarifying and determining the cause of the problem, selecting, and expediting the best solution, and following up to ensure resolution.
• Recognizes and refers cross-sell opportunities.
• Ensures compliance with and keeps abreast of internal controls, operational procedures, and related documentation.
• Builds and maintains productive relationships with co-workers and partners throughout the organization.
• Captures and tracks key customer interactions for delivering effective sales and service.
• Actively engages in and completes all learning requirements associated with position.
• Complies with all Federal and State banking laws and related regulations, to include but not limited to the Bank Secrecy Act.

Requirements:

• High school diploma or equivalent.
• Minimum of one year service and sales experience preferred.
• Proficient computer skills and active engagement in new technology.
• Excellent interpersonal communication and presentation skills (written and verbal).
• Strong analytical and problem-solving skills.  
• Ability to derive innovative solutions.