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Front Desk Representative

12/4/2025

The Front Desk Representative greets and checks in guests, assigns rooms, and answers inquiries. They also manage room availability records and assist with the checkout process.

Salary

16 - 17 USD

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

www.hotelsunlimited.com/careers OUR MISSION: At Hotels Unlimited, service is key. Our mission is to empower our team members to create extraordinary experiences and delight our guests by making every stay and every day more welcoming. To this end, we work to create a collaborative environment that fosters leadership by example, and celebrates innovation and accountability at every level. If we fall short, we make it right, and challenge ourselves to find creative solutions. We anticipate needs and exceed expectations, one guest at a time. OUR STORY: The Tajfel Family, currently operating as Hotels Unlimited, Inc. and TFE Properties, LLC, has been in the hotel business since 1979. The company was pioneered by Henry Tajfel, the Chairman of the Board, and is now run by his son Carey Tajfel. The family enterprise has expanded and matured, and now includes ten hotels as well as retail and office space, self-storage facilities, and other hotel complexes under development. The various hotels are affiliated with HOLIDAY INN, RADISSON, DAYS INN, HILTON GARDEN INN, DOUBLETREE, and SHERATON. Currently, Hotels Unlimited owns and operates the HOLIDAY INN of East Windsor, NJ, the HOLIDAY INN EXPRESS of Neptune, NJ, the HOLIDAY INN EXPRESS of West Long Branch, NJ, the DAYS HOTEL of Toms River, NJ, the DAYS INN of East Windsor, NJ, the RADISSON HOTEL of Freehold, NJ, the HILTON GARDEN INN of Lakewood, NJ, the DOUBLETREE HOTEL of Tinton Falls, NJ, the HOLIDAY INN EXPRESS of Woodbridge, NJ, and the SHERATON EATONTOWN HOTEL of Eatontown, NJ. The company's past achievements include having operated and sold other hotels in New Jersey, Pennsylvania, and Florida. Our hotels have received many awards of recognition from TripAdvisor and from their respective brands.

About the Role

Description

The Holiday Inn Express Neptune is seeking highly motivated candidates for the position of Front Desk Representative to join our award-winning team.

The Holiday Inn Express Neptune is part of the Hotels Unlimited family of hotels. We are a New Jersey based, family-owned company established in 1979, committed to growth through excellence. At Hotels Unlimited, we believe guests select our hotels because of our caring and attentive team members. We understand that small acts of thoughtfulness make all the difference in creating an extraordinary hospitality experience.

Requirements

Responsibilities include:

Greet, check in, and assign rooms to guests in a friendly but efficient manner
Answer all guests’ questions, confirm reservations, and redirect phone calls to appropriate department when necessary
Monitor and update records of room availability and guests' accounts
Review accounts and charges with guests during the checkout process
Compute bills, collect payments, and make changes for guests accurately
Record guest comments or complaints, referring guests to managers as necessary
Attend monthly department meetings and training sessions as necessary

Compensation and Benefits include:

This position offers a starting rate that ranges from $16.00 to $17.00 per hour depending on qualifications and experience.
Part time employees will have the opportunity to earn paid time-off and join the company's retirement plans (once qualified).
Full time employees will have the opportunity to earn paid time-off and join the company's health, dental, vision, and retirement plans (once qualified).

Job Qualifications & Skills

Superb written and verbal communication skills
Excellent organization and multi-tasking abilities
Judgment and decision making
Strong knowledge of MS office programs
Experience with property management systems is a plus
Mathematics and reading comprehension
Strong attention to detail
Ability to stand for long periods of time
Must be willing and able to work flexible hours including nights, weekends, and holidays

Key Skills

Communication SkillsOrganizationMulti-TaskingJudgmentDecision MakingMS OfficeProperty Management SystemsMathematicsReading ComprehensionAttention to Detail