Assistant Store Manager

Description

Assistant Store Manager 2026 Description PAY RATE LEVEL: Three (3) $21.00 - $24.00 per hour REPORTS TO: Store Operations Manager SUPPORTS: All Departments Leadership Responsibilities

? Understand, support, and reinforce:

? Feather River Food Co-op's Mission, Vision, and Principles

? Feather River Food Co-op's product standards

? Feather River Food Co-op's customer service standards

? Workplace positivity and accountability.

? Maintain comprehensive knowledge of and ensure compliance with regulatory rules and standards relevant to the department.

? Act as a model for all employees, abiding by all co-op policies and procedures outlined in the Employee Manual and other guidelines.

? Demonstrate cooperation and professionalism, ensuring the integrity of Feather River Food Co-op's values, principles, and standards in decision making and interactions with others.

? Ensure professional and friendly service is provided by Co-op employees.

? Actively seek out and create educational and talent development opportunities to increase the skills and knowledge of all store employees.

? Actively participate in the Feather River Food Co-op's management team and work together to achieve team goals and provide support to the General Manager.

? Consistently attend the department and all staff meetings.

? Follow procedures in the case of emergencies (such as fire, power outages, and evacuations), injuries and workplace violence, and non-emergency situations such as shoplifting and disruptive behavior.

? Comply with the requirements of Feather River Food Co-op’s Illness & Injury Prevention Program and address employee concerns and questions related to the IIPP.

? Abide by dress code and all Co-op policies and procedures as specified in the Feather River Food Co-op's Employee Handbook.

Customer Service Responsibilities

? Provide exceptional customer service as identified in Feather River Food Co-op Service Standards

? Take the initiative to improve knowledge of Feather River Food Co-ops product line and demonstrate the ability to answer or research customer questions.

? Promptly respond to customer inquiries, comments, and complaints in a professional manner, with General Manager assistance when needed.

? Act as the manager on duty when assigned and promptly address issues affecting product quality, service or equipment malfunctions.

? Understand the elements of Co-op membership sufficiently to educate customers and process membership transactions.

? Understand and follow the procedures for processing special orders.

? Help customers with special orders in a prompt, friendly manner. Purchasing, Stocking and Receiving

? Purchase items following product selection guidelines in accordance with department goals.

? Set stocking priorities for staff.

? Stock items as needed.

? Receive orders or ensure proper receiving by other staff in accordance with established procedures. Keep accurate receiving records.

? Accurately and promptly process vendor invoices, ensure that vendor credits are received for damaged products.

? Process special orders and ensure accurate, timely POS sales to business charge accounts.

? Ensure stock levels are maintained with limited out-of-stocks, and backstock is kept at acceptable levels.

? Ensure pricing systems are clear and followed so pricing is accurate; be alert to incorrect pricing.

? Ensure daily tasks are assigned and needed tools and supplies are on hand to create high quality, productive and efficient systems and enhance individual job performance.

Department Maintenance

? Maintain shelves and displays, including cross-merchandise locations, are fully stocked, rotated, fresh, with accurate, up-to-date shelf tags and other signs.

? Ensure department equipment is maintained and properly serviced. Advise the General Manager of equipment repair and replacement needs.

? Ensure that refrigeration equipment temperatures are documented regularly with properly calibrated, working thermometers.

? Ensure correct pricing and handling of special orders.

? Communicate ordering times, deadlines, and changes in delivery times to the delivery team.

? Maintain well organized backstock to minimize loss and out-of-stocks on the retail floor.

? Ensure all unsellable items are properly disposed of, and keep accurate shrinkage records.

? Assist in resets, ensure accurate physical inventory counts, and other projects as assigned by the Grocery Manager. Merchandising and Promotion

? Demonstrate working knowledge of category management and apply principles to meet departmental goals.

? Collaborate with the Grocery Manager to set department goals and develop structure in compliance with the General Manager’s overall store vision.

? Maintain knowledge of new products and trends and share information with staff and customers.

? Coordinate the introduction of new products with the Systems Manager and provide new product and product change information.

? Contribute to the website, Facebook page, and other available promotional outlets upon request.

? Ensure accurate, up-to-date, uniform department signs, price tags and labeling.

? Coordinate promotional orders and other sale specials.

? Coordinate product demos and product displays. Fiscal Management Practices

? Ensure invoices are properly coded and submitted to Finance for payment in a timely manner.

? Maintain procedures to ensure proper credit is received for all vendor errors or compromised products.

? Ensure accurate, competitive pricing based on pricing strategy.

? Utilize sales reports when making decisions regarding product selection.

? Communicate productivity, staffing or training issues, system improvement needs, and other relevant information to the Store Operations Manager in a timely, thorough, and professional manner. Store, Security, and Safety

? Ensure all staff follow safety, sanitation, and security procedures.

? Observe proper procedures for handling shoplifting, theft, robbery, safety issues, and inappropriate behavior.

? Avoid injury by observing safety precautions.

? Follow the proper steps in the event of an injury or an emergency situation.

? Ensure proper store coverage, finding coverage as needed.

? Responsible for ensuring proper service repair companies have been contacted when needed.

? Act as weekend supervisor, overseeing productivity, security, scheduling and other tasks as assigned. Other

? Cashier as needed to support Front End.

? Perform other tasks as assigned by the General Manager.

? Attend continual education classes, conferences, and other training as possible.

? Utilize networking to learn from other co-op resources. 

Requirements

ESSENTIAL REQUIREMENTS FOR ALL JOBS Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Daily Physical Demands include:

? Ability to sit or stand for long periods of time.

? Use hands to finger, handle or feel objects.

? Reach with hands and arms.

? Walk, climb, or balance and stoop.

? Ability to lift and move objects weighing up to 50 pounds.

? Ability to team lift up to 75 pounds.

? Ability to converse with employees and customers. Must be able to exchange accurate information while working the store floor and communicating with employees and customers.

? Vision ability requirements include the ability to inspect, identify, observe, and assess the situational work environment both close up and at a distance. Utilize color and shape to recognize products. Scheduling Requirements The scheduling availability described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must be available to work weekends, evenings, early mornings, holidays, and high demand seasons. Employees will be provided a recurring base schedule at the time of hire, this will be used to determine the employees employment benefit status. Employees are subject to adhering to all scheduling, vacation, sick, and attendance related policies not mentioned here. Full disclosure of policies is available upon request. Work Environment

? Fast paced, physically demanding work environment.

? Occasional job-related travel for training, meetings, and/or events.

? Work near moving mechanical parts (i.e. store equipment, tools, etc.)

? Ability to work in an environment with moderate to loud noises (i.e. equipment and machinery).

? Crowded workspaces. Computer sharing is sometimes required.

? Can involve work in high precarious places (i.e. ladders, ladder work).

? Ability to work in cold, wet conditions. DESIRED QUALIFICATIONS

? Minimum one (1) year experience in retail management.

? Minimum one (1) year experience in product purchasing.

? Minimum of one (1) year of experience in customer service.

? Knowledge of natural Food and organic standards.

? Proven ability to handle multiple demands, work under time pressures, and meet deadlines.

? Strong organizational skills.

? Keen attention to detail.

? Ability to manage and motivate staff.

? Strong communication and listening skills.

? Commitment to superior customer service and to providing the highest quality shopping experience possible.

? Ability to work well with others in a cooperative environment where teamwork and constant communication is essential.

? Demonstrated ability to follow through on commitments.

? Availability to work early mornings, evenings and weekends if needed.

? Willingness and ability to learn and grow to meet the changing requirements of the job.

? Proficiency with the use of computers, internet, and applications.

? Demonstrated acceptance of responsibility and accountability.

? Outstanding customer service skills and aptitude, with demonstrated appreciation of diverse cultures and backgrounds. DISCLAIMER: The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. All requests from management will be reasonable considering knowledge and abilities of employees in their job description. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment changes.