Service Manager

Description

Kahului, HI | Lead the Premier Luxury Service Team on the Island | Aggressive Compensation and performance bonus plan!!

The Service Manager is responsible for overseeing and managing all aspects of the service department, ensuring customer satisfaction, efficient operations, and profitability.

Responsibilities:

• Lead all service operations, including scheduling, workflow, and team performance.
• Drive profitability through efficient shop management, expense control, and process consistency.
• Champion guest satisfaction — achieving CSI scores in the top 10% nationally.
• Maintain high technician productivity and retention through coaching and support.
• Partner with Parts, Sales, and Accounting to ensure a seamless fixed ops experience.
• Enforce compliance with Mercedes-Benz and Swickard quality, warranty, and safety standards.
• Recruit, develop, and inspire a service team known for excellence and integrity.
• Other duties as assigned

Qualifications:

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• 5+ years of progressive fixed operations or service leadership experience in a dealership environment.
• Experience managing a luxury or high-line service department (Mercedes-Benz preferred).
• Track record of hitting and exceeding key KPIs:
• CSI: 95%+
• Technician Efficiency: 100%+
• Effective Labor Rate: $145–165
• Absorption: 70%+
• Strong leadership, communication, and conflict-resolution abilities.
• Deep understanding of DMS systems (CDK, Reynolds, or similar).
• A guest-first mindset grounded in hospitality and operational discipline.

Physical Requirements:

• Ability to stand, walk, and sit for extended periods of time.
• Ability to lift and carry heavy objects up to 50 pounds.
• Ability to work in a noisy and sometimes dirty environment.
• Ability to use hand tools and equipment.

Benefits of Working at Swickard:

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Ongoing training and support
• Opportunities for continued personal and professional growth.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

Competitive benefits package:

• Insurance: medical, dental, vision, life and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

About Us:

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and service.
• We are a team. Everyone plays a role in our success.
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

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