PRODUCT OWNER

The Product Owner (PO) is responsible for defining, developing, and optimizing digital products of the bank. Working closely with a cross-functional team, the PO leads product discovery, defines clear and actionable requirements, and ensures alignment between business goals and user needs.
The PO serves as a bridge between business and tech – translating strategic goals into delivery-ready requirements. This role is expected to bring clarity to complex problems, manage delivery from scope to testing, and maintain a strong connection to both stakeholder priorities and user outcomes. The ideal candidate is highly accountable, detail oriented, and motivated by the opportunity to build meaningful digital experiences.

Specific Duties & Responsibilities

Product Ownership

• Lead product discovery and stakeholder engagement to define the product vision, business objectives, and key success metrics for assigned projects
• Act as the day-to-day point of contact for business unit partners to align on scope, clarify requirements, and manage expectations
• Own and manage the product roadmap for the initiative, aligning priorities with strategic direction and business expectations
• Write and maintain epics that clearly define the product’s high-level functionality and captures the end-to-end customer experience
• Develop and maintain a prioritized product backlog, ensuring user stories and acceptance criteria are complete, testable, and accurately reflect the product requirements
• Serve as the voice of the customer and translate customer insights and research into actionable requirements
• Collaborate with cross-functional teams to deliver cohesive, end-to-end solutions
• Lead user acceptance testing (UAT) activities, confirming deliverables meet intended requirements and align with stakeholder expectations

Product Delivery & Execution

• Ensure requirements are delivered on time and are ready for development at the start of grooming
• Proactively manage blockers, risks, and scope changes to keep delivery timelines intact
• Collaborate closely with the PO Lead, Delivery Manager, and other POs to align dependencies and manage shared priorities
• Participate in project rituals and checkpoints – across both agile and waterfall efforts – to provide input, clarify requirements, and support progress tracking
• Maintain a high standard of quality by verifying the deliverables meet both business intent and technical feasibility

Product Performance & Continuous Improvement

• Monitor and analyze product performance using KPIs, analytics, and feedback loops
• Collaborate with support and operations teams to address issues in production and identify enhancement opportunities
• Participate in research or retrospectives to capture learnings for future product development
• Proactively identify opportunities, together with business unit partners, to enhance the product and deliver sustained value over time

Background

• Bachelor’s degree in Business, Technology, Design, or related field
• 3-5 years of experience in product ownership or management or digital product development
• Familiarity with Agile practices and working in hybrid delivery environments (agile/waterfall)
• Strong customer-centric mindset and critical thinking skills
• Excellent written and verbal communication skills
• Comfortable managing multiple priorities with high accountability and attention to detail
• Effective collaborator with the ability to work across functions and delivery models
• Proactive, resourceful, and committed to continuous improvement

Additional Qualities

• Experience working on digital platforms in banking, fintech, large-scale platform initiatives, or as an entrepreneur
• Familiarity with project tools such as Azure and Figma or similar
• Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively
• High degree of organization and personal accountability
• A natural curiosity for how things work and a drive to improve products over time
• Enthusiasm for collaborating across teams and learning from peers