IT System Administrator - Tier II

Description

Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time. 

Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry!

The IT System Administrator – Tier II will be responsible for administering our overall IT environment as well as assisting with numerous key technology initiatives. The ideal candidate will have a strong understanding of IT infrastructure, networking, security, and software development. The IT System Administrator – Tier II will work closely with other departments to ensure that our technological solutions are aligned with the company's business goals and objectives.

IT System Administrator Key Responsibilities:

• Maintain the IT infrastructure to include, the operating systems, security tools, cloud-based systems, laptops, desktops, phone systems, software and hardware.
• Ensure network components and systems work together seamlessly to meet business n Serve as the project lead for business system improvements and support new and existing IT initiatives.
• Set up and maintain IT equipment, to include laptops, desktops, phones, and other related equipment according to Impact standards.
• Works to promote excellent customer service, effective response times and provides expert insights into general support issues. Enforces quality of service guidelines for dealing with internal customers, completing services, and overall customer satisfaction.
• Independently studies, develops and standardizes complex technical procedures to improve efficiencies.
• Analyzes and identifies trends in issue reporting and devising preventative solutions. Expected to offer suggestions for any noted process improvements and develop the new procedures. 
• Experience with troubleshooting and deploying Windows 2012, 2016, & 2019 Servers
• Experience with Office 365/Exchange (administration and migrations)
• Coordinating and implementing network software and hardware upgrades
• Configuration, management, and troubleshooting skills for routers, switches, and firewalls.
• Cloud experience via Azure/Intune/MFA

The duties, responsibilities, and expectations described above are not a comprehensive list and additional tasks may be assigned to the member, within the scope of the position.

IT System Administrator Competencies

• Excellent verbal and written communication skills. 
• Proficient in latest technology for IT systems and management. 
• Proficient in Microsoft Office Suite or related software. 
• Excellent organizational skills and attention to detail.
• Excellent analytical and management skills. 
• Excellent interpersonal skills.
• Thorough understanding of IT and practical applications to support the company’s goals

Requirements

IT System Administrator Education and Experience Requirements

• High School Diploma or GED Equivalent required; Bachelor’s degree in related and applicable fields preferred.
• 3 year’s experience with Windows Servers, Azure, O365, Teams, and SharePoint
• 3 year’s experience administering Active Directory and managing Group Policies
• Advanced knowledge of Microsoft RDS (Remote Desktop Services)
• Experience in administration and support of Microsoft SQL servers and databases

Benefits

• Competitive Health Insurance Plans
• Vision and Dental Plan
• Company paid life insurance 
• Generous Paid Time Off Program
• 401(K) / Roth plan with employer match
• Generous PTO plus paid Holidays

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.