Resident Relations Specialist, On-site

Description

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as the Resident Relations Specialist of our WaterMarke, Irvine location.

Who We Are

Property Management Professionals LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Texas, and Colorado. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest-growing management firms in each of our respective submarkets, which provides our team members a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half. 

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms: 

Instagram/pmpmanage  Facebook/pmpmanage Linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: The Resident Relations Specialist is responsible for ensuring high-quality front desk service, community support, and resident satisfaction at the WaterMarke Community Association. This role involves managing in-person interactions, responding to resident concerns, monitoring building access, and assisting with administrative and operational tasks. The ideal candidate will have strong customer service skills, attention to detail, and the ability to multitask in a fast-paced, luxury residential environment.

Responsibilities & Duties:

Resident & Guest Services

• Greet and assist residents, guests, vendors, contractors, and real estate professionals.
• Coordinate simultaneous move-ins and move-outs, including scheduling and documentation.
• Respond to resident inquiries, documentation requests, and access questions.
• Register guests and vendors, verify identity, and grant secured access as authorized.
• Provide concierge-style services such as reservations, directions, and assistance with printing.
• Support resident events and community engagement initiatives.

Front Desk & Safety Monitoring

• Maintain consistent front desk coverage alongside a second  team member.
• Monitor building entries and exits, access points, and camera/security systems.
• Conduct building walks and safety checks to ensure community standards are upheld.
• Escort vendors and monitor on-site contractor activity.
• Respond to building emergencies and follow established emergency procedures.
• Maintain daily logs, forms, and records related to front desk and access control.

Operations & Administrative Support

• Create, dispatch, and track work orders for building issues and resident requests.
• Distribute, activate, and maintain records of fobs/access devices.
• Provide construction and project updates to residents when applicable.
• Maintain accurate resident records, files, and community forms.
• Prepare and distribute notices, reports, and communications in coordination with management.
• Assist with scheduling and documentation in Microsoft Word and Excel.
• Redirect resident complaints to appropriate management staff while ensuring timely follow-up.

Collaboration & Management Support

• Work closely with the General Manager and management team on administrative and operational items.
• Assist in enforcing community guidelines and provide reference to governing documents as needed.
• Provide administrative clerical support and special project assistance as assigned.
• Support billing, reservation, or payment inquiries when required.

Work Schedule & Flexibility

• Work extended/flexible hours, including weekends, evenings, and occasional overtime as required to meet community needs.
• Always maintain a professional presence and consistent service level.

Experience & Qualifications:

• 2+ years of customer service, concierge, or front desk experience, preferably in property management, hospitality, or a luxury residential      setting.
• Strong interpersonal skills with the ability to build rapport and maintain professionalism under pressure.
• Excellent organizational and multitasking skills; able to balance walk-in assistance, calls, emails, and administrative work      simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with resident portals or access control systems preferred.
• Ability to remain calm in emergencies and follow established safety protocols.
• Strong written and verbal communication skills.
• Bilingual skills (English/Spanish or English/Chinese) preferred but not required.

Certifications & Proficiencies (Not Required):

• Experience with access control, fob systems, and camera monitoring.
• Familiarity with property management software (Vantaca, TownSq, Yardi, Caliber, or similar).
• First Aid/CPR certification a plus.

Benefits:

· Health insurance

· Dental insurance

· Vision insurance

· Life insurance

· Paid time off (vacation, holiday, sick, birthday, community service)

· 401(k) available