Manager of Banking Operations and Administration

Description

Join us in shaping the future of Banking Operations…

Step into a role where your strategic mindset and operational expertise fuel the operational efficiencies and next evolution of our Credit Union. As the Manager of Banking Operations & Administration, you’ll be empowered to lead with impact and cultivate a high-performing team that powers everything from branch support to digital banking experiences.

If solving complex challenges, elevating processes, and championing smarter, more efficient ways of working is your specialty, look no further. You’ll influence cross-departmental initiatives, optimize vendor relationships, and drive innovation that directly enhances how our current and future members bank with us every day.

We believe in:

• Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community.
• Excellence: We strive to provide our members with the best possible service.
• Teamwork: We believe that we can achieve more together than we can alone.
• Respect: We treat each other with dignity and respect.
• Community: We are committed to giving back to the communities we serve.

If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. 

POSITION PURPOSE

The Manager of Banking Operations and Administration is responsible for leading a high-performing team dedicated to the efficient delivery of operational support and administrative excellence across the credit union. This role provides strategic oversight of Retail Banking operations and serves as a key advocate for process improvement and operational innovation throughout the organization.

By maintaining a deep understanding of industry trends, regulatory requirements, and emerging technologies, the Manager ensures the continued evolution of the credit union’s operational framework. The position oversees products and vendor relationships for deposit operations, online banking, mobile banking, ATM services, and card services, ensuring optimal functionality and member satisfaction.

In addition, this role supports cross-departmental collaboration, advises on strategic operational initiatives, and leads projects that advance the efficiency, compliance, and overall member experience of the credit union.

What's in it for you?

Salary: $73,000 - $91,000 per year (depending on experience)

Benefits:

• Incentives and Merit Increases
• Paid Time Off & Paid Federal Holidays
• Medical, Dental, Vision & Life Insurance
• Employee Assistance Program
• Flexible Spending Accounts/HSA
• 401(k) with Employer Match
• Educational Assistance 
• Paid Time to Volunteer

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Provide strategic and operational leadership to the Banking Operations and Administration team, ensuring full utilization of credit union systems and a strong working knowledge of all supporting technologies.

2. Oversee daily balancing and reconciliation of ATM and debit card dispute general ledgers.

3. Oversee collaboration with the Application Administrator to ensure successful delivery of core and digital banking upgrades, including vendor coordination, change management, and cross-functional user acceptance testing.

4. Partner closely with the Training Department to identify knowledge gaps through departmental interactions and support ongoing staff development initiatives that enhance organizational expertise.

5. Manage workflows for all departmental functions, including those within the core and ancillary application environments.

6. Build and maintain strong relationships with internal stakeholders and external vendors to optimize the performance and support of technology systems serving members.

7. Continuously assess and enhance departmental processes to improve efficiency, accuracy, and member service delivery.

8. Provide leadership in the development, implementation, and ongoing refinement of departmental policies and procedures to ensure consistency, compliance, and operational excellence.

9. Contribute to the development and implementation of credit union-wide goals and strategic objectives.

10. Foster a culture of open communication and engagement by ensuring team members are informed, aligned, and motivated around organizational priorities.

11. Serve as the primary resource for resolving complex member issues, ensuring timely, accurate, and empathetic resolution that strengthens member trust and satisfaction.

12. Monitor card portfolio performance, including usage and growth, in collaboration with Retail Banking and Product Development, and report portfolio results to senior leadership.

13. Lead departmental initiatives and manage related resources, ensuring project completion within established timelines and budgets.

14. Recruit, develop, evaluate, and lead direct reports, ensuring the cultivation of a knowledgeable, empowered, and high-performing team.

15. Conduct regular performance reviews, providing coaching and feedback aligned with professional development and organizational objectives.

16. Allocate resources effectively to meet operational and member service demands.

17. Encourage team-driven innovation by soliciting, evaluating, and implementing process, and efficiency enhancements.

18. Ensure compliance and timely administration of IRA accounts, abandoned property, and IRS submissions.

19. Oversee the accurate and compliant administration of product maintenance and member support functions, including the VISA debit program, wire transfers, IRA servicing, and account document retention.

20. Maintain compliance with all federal and state regulations, credit union policies, and applicable governing standards.

21. Promote credit union products and services where appropriate, supporting overall member engagement and growth.

22. Demonstrate and model behaviors aligned with the organization’s Core Competencies.

23. Perform other related duties and responsibilities as assigned.

Requirements

Required Knowledge: 

Thorough knowledge of banking and regulation principles. 

This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance. Working knowledge of end to end payment workflows (ACH, wires, debit/ATM real time payments, and Faster Payments) 

 Education/Certification: 

Bachelor’s degree in Business preferred plus three to five years 

experience in the management of an operations department; or a 

comparable combination of education and experience. 

Experience Required: 

Experience using general office equipment 

Intermediate to advanced level Microsoft Excel/Word

Experience coordinating technology initiatives across digital and core banking systems, including UAT planning, release validation, and stakeholder engagement.

Experience with COCC operating system preferred not requiredSkills/Abilities: 

Ability to project a professional appearance and positive attitude at all times.

Excellent project management, leadership, written and verbal communication and analytical skills.